Digital Delivery Director

1 week ago

Blackpool, United Kingdom DWP Full time

Digital Delivery - Head of Fraud and Error and Head of Debt

Pay: Circa £89,000 per annum, plus 28.97% employer pension contributions worth around £26k pa.

Flex and purpose: Hybrid working (60/40 in/out), flex-friendly policies, work life balance and work with real impact and legacy, touching millions of DWP customers.

Locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield

Regular travel across these locations will be required, with an expectation of travel to one of these hubs (especially Blackpool and Manchester) at least once a week.

We're recruiting for two leadership level Digital Delivery professionals to lead our teams in DWP Digital.

In DWP we call these roles Digital Delivery Head of Fraud and Error and Digital Delivery Head of Debt.

But while an understanding of Fraud and Error or Debt would give you a running start, it's not a requirement. Really, these are just the areas in which you'll work, deliver and make a difference to millions of people.

You'll will use your agile delivery background to deliver value, products and services through technology and through DWP's technical experts - that's the background and the expertise we really care about.

Why are we hiring?

DWP has been given a clear agenda to reduce fraud, error and debt.

We'll use cutting edge tech and user centred design to help customers get it right first time, to prevent error getting into the system, creating a debt balance which DWP needs to recover.

We're aiming to reduce the cost to DWP, but also to limit stress and pain for DWP users. There are real people at the end of our services, and we want to improve the experience for them.

There is genuine fraud too - nobody wants taxpayer money going into the pockets of people who don't deserve it and shouldn't be claiming it. We need you to help us get the technology, the products, systems and services in place to stop that happening.

You'll either be standing up enterprise level teams and projects which prevent fraud and error, or working on a new self-serve debt recovery system for DWP customers which is currently in Discovery phase.

The scale is huge, with 20 million users affected and billions of pounds at stake.

About you and your role:

To do this role well you'll need to be an experienced delivery professional with an agile background. You will have delivered something big and complex and ugly, ideally within a mixed matrix environment.

You'll need to be a great leader, capable of absorbing the noise and enabling your people to deliver in a psychologically safe space, and you'll need to have excellent stakeholder management skills.

This is a major change programme - there are lots of interested parties. There is scrutiny. It will be high profile and high on the agenda. So you'll need to be resilient, credible and confident.

You'll be talking to directors general, change managers, ministers and more. You'll be able to describe issues and risks at programme board level.

You have the experience of technical delivery to translate complex issues to a non-technical, but very interested audience. So, when your team tell you that there is something wrong in the cloud environment, you know what that means and you can help others understand too.

There are around 145 people working across these programmes at the moment, with a mix of in-house experts, contractors, suppliers and change management professionals. You'll lead the team, set the vision and keep everyone on track. It's not huge leadership span but it is high complexity.

And there will be money and people available as you shape your team and build the environment you need in order to deliver.

On a given day you may be looking at our operational processes and really understanding how technology can make those better for the agents that work them, and improving the customer experience.

You'll be creating the conditions for highly engaged teams that understand their mission, and the value of the work they're doing.

You'll influence policy, deliver tangible results, you'll manage a complex and demanding stakeholder network

We really believe these are among the most exciting roles in government, and a once-in-a-generation opportunity to shape how DWP takes on the issues of fraud, error and debt - using technology to deliver solutions that are both humane and effective.

If you think you can help, apply now or get in touch for a chat.

You'll need to demonstrate the following knowledge, experience and skills in your application:

  • You're an exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity?
  • You have experience leading in a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working on your own
  • You have a successful track record of delivering real business value in increments in line with user needs.
  • You have experience of managing and delivering change in a complex environment
  • You need to be able to build excellent stakeholder relationships, creating a wide-ranging and collaborative network which enables better work across organisational and team boundaries.
  • You have strong financial acumen and a genuine motivation to deliver true value for money.

DWP have a broad benefits package built around your work-life balance which includes:

  • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
  • Generous annual leave - at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
  • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
  • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members.
  • Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
  • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
  • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.

Click apply to read the full job advert on Civil Service Jobs, and to start an application.

You'll also find contact details for our recruitment team if you have any questions or just want a chat about the role.

  • Digital Delivery Director

    2 days ago

    Blackpool, Blackpool, United Kingdom CV-Library Full time

    About the Role">We are seeking an experienced Digital Delivery professional to lead our teams in DWP Digital. As a Digital Delivery Manager, you will be responsible for delivering value, products, and services through technology and collaboration with DWP's technical experts.">The ideal candidate will have a strong background in agile delivery and excellent...

  • Lead Director's Support Manager

    1 week ago

    Blackpool, United Kingdom DWP Digital Careers Full time

    Lead Director's Support Manager: Pay of £55,557 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Director's Support Manager to join our community of tech experts in DWP Digital. You might have experience of executive support, office management...

  • Associate Medical Director- Digital

    6 months ago

    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    The Associate Medical Director for Digital (AMDD) will work alongside our Chief Information Officer and the Chief x Information Officer (covering Nursing, Midwifery & AHP workforce) on the Trusts new Digital Transformation programme, B.Digital. The B.Digital programme consists of a number of exciting developments such as the implementation of a new...

  • Digital Transformation Lead

    4 weeks ago

    Blackpool, Blackpool, United Kingdom DWP Digital Full time

    Are you looking for a challenging role where you can drive digital transformation and make a real impact?We are seeking an experienced Agile Delivery Manager to join our team at DWP Digital, where you will have the opportunity to work on exciting projects and grow your career.As a key member of our Agile community, you will be responsible for leading agile...

  • Agile Delivery Manager

    1 month ago

    blackpool, United Kingdom DWP Digital Full time

    Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We love to talk Agile. What's your favourite approach? Scrum, Kanban, Lean or something else? Want to grow your career as part of the one of the biggest Agile Delivery communities in the UK? We are looking for...

  • Lead Director's Support Manager

    1 week ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time

    Lead Director's Support Manager: Pay of £55,557 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Director's Support Manager to join our community of tech experts in DWP Digital. You might have experience of executive support, office...

  • Senior Delivery Manager

    1 month ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time €45,081

    97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. ~ We love to talk Agile. Scrum, Kanban, Lean or something else? ~ Want to grow your career as part of the one of the biggest Agile Delivery communities in the UK? We are looking for an Agile Delivery Manager to join our...

  • Healthcare Quality Assurance Specialist

    4 weeks ago

    Blackpool, Blackpool, United Kingdom DWP Digital Full time

    DWP Digital is seeking a skilled Healthcare Quality Assurance Specialist to join its Controls and Assurance Division. This role involves auditing and upholding the clinical quality of Work Capability Assessments (WCA) carried out by external suppliers on behalf of DWP.The ideal candidate will have extensive experience in WCA and be able to provide...

  • Agile Delivery Manager

    1 month ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time €45,081

    Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We love to talk Agile. What's your favourite approach? Scrum, Kanban, Lean or something else? Want to grow your career as part of the one of the biggest Agile Delivery communities in the UK? We are...

  • Agile Delivery Manager

    1 month ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time

    Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We love to talk Agile. What's your favourite approach? Scrum, Kanban, Lean or something else? Want to grow your career as part of the one of the biggest Agile Delivery communities in the UK? We are looking...

  • Lead Director's Support Manager

    7 days ago

    Blackpool, United Kingdom DWP Full time

    Lead Director's Support Manager: Pay of £55,557 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead Director's Support Manager to join our community of tech experts in DWP Digital. You might have experience of executive support,...

  • Network Infrastructure Specialist

    2 weeks ago

    Blackpool, Blackpool, United Kingdom DWP Digital Full time

    Digital Transformation and Network OperationsWe are seeking an experienced Network Infrastructure Specialist to join our team at DWP Digital, a leading government department driving digital transformation in the UK.This is an exciting opportunity to design, implement, and maintain large-scale network infrastructure solutions for one of the largest digital...

  • Senior NetOps Engineer

    1 month ago

    blackpool, United Kingdom DWP Digital Full time

    Senior NetOps Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.Would you love the opportunity to install, maintain, upgrade, and continuously improve a large government organisation's operating environment - powering one of the largest digital transformations in Europe?Are you...

  • Associate Application Engineer

    4 weeks ago

    blackpool, United Kingdom DWP Digital Full time

    Associate Application EngineerPay up to £38,373, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We are looking for an Associate Application Engineer to join our community of tech experts in DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain...

  • Deputy Director of Learning

    2 days ago

    Blackpool, Blackpool, United Kingdom Spencer Clarke Group Ltd. Full time

    Directorate Position AvailableWe are recruiting for a highly experienced Deputy Director of Learning to join our team at Spencer Clarke Group Ltd. in Blackpool.The estimated salary for this role is £60,000 - £80,000 per annum.About the Role:This is a key leadership position that requires a skilled and dedicated individual with Qualified Teacher Status...

  • Logistics Delivery Driver

    2 days ago

    Blackpool, Blackpool, United Kingdom CV-Library Full time

    CV-Library is seeking an experienced Class 2 driver to join our logistics team in the Skelmersdale area. As a successful candidate, you will be responsible for safely delivering parcels to designated delivery units.CompensationThe estimated annual salary for this role is £31,392 - £37,568, depending on the number of hours worked. This includes day and...

  • Structures Delivery Director

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Sanderson Government & Defence Full time

    Sanderson Government & Defence is seeking a Structures Team Leader to act as an interface between the Chief Engineer and the Stress Team, ensuring cost-effective and efficient delivery of structural analysis. Key responsibilities include performing hand calculations based on first principles of stress and strain, knowledge of metallic and non-metallic...

  • Digital Transformation Practitioner

    2 days ago

    Blackpool, Blackpool, United Kingdom BAE Systems Full time

    Job Title: Digital Transformation PractitionerDescription:We're seeking a highly skilled Digital Transformation Practitioner to join our ERP PM team. In this role, you will be responsible for the successful delivery of IT enabled solutions of varying complexity.You will work closely with the Air Sector functions to identify and shape future IT needs, and...

  • Home Care Services Director

    3 weeks ago

    Blackpool, Blackpool, United Kingdom Helping Hands Full time

    Job Title: Home Care Services DirectorLocation: To be determined based on the successful candidate's location.Estimated Salary:$60,000 - $70,000 per annum, depending on experience.About the RoleWe are seeking a highly experienced and skilled Home Care Services Director to join our team. The successful candidate will be responsible for overseeing the delivery...

  • Junior Applications Engineer

    4 weeks ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time €38,373

    97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an Associate Application Engineer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every...