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Customer Service Agent
3 months ago
Customer Service Agent
Peterborough
£24,808
***Full in-depth training is provided for this position***
We are recruiting for Customer Service professionals to work for a well-known, established insurance company
The Role
Your day-to-day role will be taking inbound calls dealing with both new and existing customers. This can range from a new customer who may want a quote for their car insurance, they may have done a quote online but want to go through it over the phone, up to an existing customer who may want to make a change/renew a current policy or ask you a questions regarding their policy.
Duties:
- Deliver an exceptional Customer experience taking ownership of any past, current or future questions the Customers may have.
- Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
- Ability to modify communication style to build relationships and loyalty with Customers.
- Be attentive, objective, patient & empathetic when speaking to customers.
- General Admin
About You:
- Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality
- Good communication skills
- Good IT and keyboard skills.
- Ability to work in a fast-paced environment.
What we offer in return:
- 33 days annual leave (inclusive of bank holidays)
- Hybrid working split 50% on-site and 50% at home (after training)
- Variety of shift patterns to choose from
- Monthly Prize Draw including incredible prizes
- On-site Canteen
- Opportunity for a yearly bonus
- Life Assurance 4x annual salary
- Flexible benefits scheme including much more which becomes available after joining
Hours:
Shifted between 8am - 8:30pm Monday to Friday, 8am - 6pm Saturday and 9am - 4pm Sunday. The shift pattern will include 1 in 2 Saturdays and 1 in 4 Sundays.
