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DCIM Specialist
2 months ago
Location - Telford or Leeds or London
What will you do?
- Ensure safe working and follow local guidelines
- Assign & Co-ordinate internal work order management tool
- Perform Install & configuration support in Schneider or similar DCIM software applications and Environmental monitoring devices in remote & on-site as requested.
- Configuration support in Schneider Network Management Cards
- Work closely with Regional Delivery Manager/Project Manager
- Perform onsite and remote troubleshooting in Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP
- Develop and enhance project documentation to enrich customer's experience
- Customer facinf experience to support & utilize cross-border collaboration to maximize customer satisfaction
- Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scops of work
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
- Participate in the technical review process for product enhancements
- Perform post configuration review and Deliver Admin training to partners and end users Liaise with Product Managers or Custom Solutions team, provide feedback from customer for improvements.
- Identify Lead generation in services and software licenses
- Colloborate with regional sales and provide possible solution, around customer needs and deliver services.
- Basic Linux Administration - configure IP address, DNS/hostname resolution, stop/start/enable service will be an added advantage
- Hyperconverged Infrastructure solutions - Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex will be an added advantage
- Basic familiarity with PKI and SSL certificates will be an added advantage
What skills and capabilities will make you successful?
- Essential:
- Experience in Customer-facing, project management, analysis, troubleshooting technical skills
- Demonstrated basic technical knowledge of:
- Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
- Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fibre, copper)
- Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU)
- VMware vSphere ESX/ESXi VM configuration
- Ability to work flexible hours with travel up to 50% required, some globally.
- Associates/Bachelors degree in a technical discipline or equivalent experience
- Previous working experience providing DCIM customer support for complex technical solutions in a Data Centre environment.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Data centre surveys and audits
- Ambitious, Self-motivated, ability to learn and apply new skills quickly
- Good English written, and oral communication and interpersonal skills required.
- Working experience in Salesforce and WO management would be an added advantage
- Certification in Schneider DCIM software's is added advantage
- Certification in networks & routing concepts would be an advantage but not mandatory.
- VMware Certified Professional or equivalent will be an added advantage
- Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) will be an added advantage
- Nutanix Certified Professional or equivalent will be an added advantage
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
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