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Apprentice Support Engineer

3 months ago

Gorseinon, United Kingdom Vacancy ID: 5589 Full time

About the apprenticeship

Duties

SA1 Solutions are looking to hire an Apprentice Support Engineer to support the day to day running of the helpdesk support team. The successful candidate will have the chance to develop their skills and grow their career through the SA1 teams. We are very enthusiastic about finding an individual who has the right attitude towards learning and wants to develop a career in the IT industry.

Key Responsibilities:
•Installing and configuring computer hardware operating systems and applications
•Building laptops, PC’s and other pieces of hardware, depending on customers’ requirements
•Replacing parts as required
•Following diagrams and written instructions to repair a fault or set up a system
•Support the role out of new applications
•Troubleshooting
•Networking
•Diagnosing/solving hardware or software faults
•Planning and undertaking scheduled maintenance upgrades
•Maintaining records of hardware, stock, builds, distribution and software licensing
•You should be able to support the Team by, talking direct to clients and computer users to determine the nature of any problem they encounter

Additional information

•Gorseinon, office-based position
•Reporting to the Support Desk Manager

Requirements

Qualifications

•GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2 preferred

Required skills/experience:
•Computer literate
•Excellent communication skills and proven track record
•Be able to work in a team and individually
•Organisational skills are a must
•Enthusiasm to learn
•Basic GCSE’s are required
•Technical skills
•Interpersonal skills
•Patience
•A meticulous and methodical nature
•A logical mind with good fault-finding practices
•Capable of working well under pressure
•Enthusiasm to be continually learning

Desirable Personal Qualities of apprentice
Skills and/or personal qualities required

•Full UK Driving Licence.
•Passionate about ICT and helping others.
•Excellent communication and collaboration skills.

Skills

Required skills/experience:
•Computer literate
•Excellent communication skills and proven track record
•Be able to work in a team and individually
•Organisational skills are a must
•Enthusiasm to learn
•Basic GCSE’s are required
•Technical skills
•Interpersonal skills
•Patience
•A meticulous and methodical nature
•A logical mind with good fault-finding practices
•Capable of working well under pressure
•Enthusiasm to be continually learning

Desirable Personal Qualities of apprentice
Skills and/or personal qualities required

•Full UK Driving Licence.
•Passionate about ICT and helping others.
•Excellent communication and collaboration skills.

Welsh language

Welsh spoken skills: No

Welsh written skills: No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provided

Training provider

ITEC Digital Training Ltd

Qualification

Digital Infrastructure Engineer– Level 3

Disability confident

Is this employer disability confident: No

What is disability confident?

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Employer details

SA1 Solutions

Systems House
Phoenix Way, Garngoch Industrial Estate
Gorseinon
SA4 9WF