Senior Product Manager

4 weeks ago

Leeds, United Kingdom UK Civil Service Full time

Job summary

In DHSC, we are proud of our purpose � to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you�d like to work in, we�d love to hear from you.

We are recruiting a Grade 7 to lead the Digital Innovation team within the Ministerial Correspondence and Public Enquiries (MCPE) unit. You will report to the Head of Ministerial Correspondence and Public Enquiries and work with the counterparts on Freedom of Information (FOI) and correspondence to ensure unity and collaboration across MCPE. You will be an active part of the wider Senior Management Team for MCPE and Governance and Accountability, which MCPE reports to, and will make decisions that take consideration of the entire business area.

The MCPE unit is the central team responsible for:

the processing and drafting of Correspondence received from MPs, VIPs and the public.the processing and drafting of FOIs, EIRs, IRs and ICO investigations.

MCPE includes a digital team which oversees the running of Scribe - the department's case management system for correspondence, complaints, FOIs and Parliamentary Questions.

We take great pride in providing a high-quality service both to ministers and the public, and deal with some of the highest volumes of enquiries across Whitehall. Health is one of the top domestic policy issues and our policies hit the headlines on a daily basis meaning our work is often in the public eye.

It is therefore essential that we have access to the best quality products available within budget, and effective training for colleagues across the department to ensure accurate and real-time data can be drawn from them to inform senior leaders and ministers as required. The successful candidate will lead on this and will work cross-Whitehall to ensure we are actively sharing good practices, striving for efficiency, and using technology and digital platforms to support performance achievements.

The expectation of high standards from our leaders is matched by our commitment to development. You will have access to an exciting range of opportunities across the Ministers, Accountability and Strategy directorate that will help you in your career progression.

Job description

The Senior Product Manager will provide senior leadership across MCPE's Digital team. This team currently encompasses EO to SEO staff members.

This is a new role requiring an individual who is experienced in researching, testing and implementing digital options. It is an opportunity to work in an exciting and challenging environment, leading on the development and transformation of our digital processes; particularly in relation to automation and AI and setting up the department's webform, thus creating efficiencies and ensuring the department delivers a quality service that offers value for money.

As aforementioned, DHSC is one of departments receiving the highest volumes in Whitehall. It will be your role to understand the departments digital strategy and use this to provide the strategic direction of your team with a goal of driving efficiencies in responding to letters from the public.

The ideal candidate will need to be someone who is pro-active and comfortable working with autonomy in an ambiguous environment. This role will require excellent working relationships with internal and external stakeholders. You�ll need to work at pace to deliver a number of competing responsibilities associated with this role.

Person specification

Your main day to day responsibilities will be:

Forming the vision for the product(s) you own and engage teams and stakeholders in the development of that vision over time. You will need to be able to communicate the vision with senior leaders and stakeholders and gain buy in from them as well as being able to deliver successfully on the mission.Leading and delivering transformational change to modernise operational processes, including, but not limited to correspondence, FOIs and PQs.Drive continuous improvement promoting the role of automation and technology and supporting your team to embrace and deliver changes positively.Working closely with IT service colleagues to ensure the appropriate governance controls are being adhered to.Leading, inspiring and developing a team of an SEO, HEO and an EO. Providing direction, motivation, developing your team to be successful and tackling HR matters as and when required.Work with stakeholders on the procurement, maintenance and quality of the department's MCPE's operating systems.Work closely with other teams within the Department and cross-Whitehall to evolve working processes and practices and ensure we have the most effective and efficient systems in place.Lead continual development and management of a sophisticated suite of management information which you will use proactively with MCPE's Team Leaders and the directorate's Senior Leadership Team to maintain high performance throughout the Department, preparing for potential challenges and troubleshooting any issues.You can demonstrate a working understanding of design, technology and data principles. You understand the variety and complexity of users� digital needs and how the product will meet those needs.Ensuring the overall quality of the product(s) you are responsible are in line with standards including, but not limited to, the Government Digital Service Standard, TDA standards, Technology Code of Practice and Accessibility legislation. Taking a leading role in promoting these standards across the department and government as a whole.

Key skills and experience required for the role

Essential Skills

Experience in delivering digital products with demonstrable evidence of:

Experience of creating and communicating a product roadmap that delivers business objectives, and gaining stakeholder buy in.Able to apply an agile project management methodology and mindset to enable incremental delivery.You know how to design operational processes for the running and maintenance of products or services throughout their product life cycle.You can redesign operational processes, amend existing processes, and plan and put into operation the stages of a new product or service development.Working in the delivery of technology-based projects.Budgeting and financial control skills as well as commercial awareness.Lead and direct the team to enable delivery through the different product phases.Have worked with users to understand their needs and represented the user in all decision making.Prioritising product backlogs based on user needs, value and effort.

Your normal place of work will be your contractual primary workplace, usually either London or Leeds.� Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration and enhancing team working, learning, and support.�

You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate.�

Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.�

There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.��

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

Please provide details of your experience in Product Management and your use of Technical Writing to bridge the gap between technical teams and end users/stakeholdersDDaT � Senior product manager

We only ask for evidence of these technical skills on your application form:

Please provide details of your experience in Product Management and your use of Technical Writing to bridge the gap between technical teams and end users/stakeholders

Benefits

Alongside your salary of �53,116, Department of Health and Social Care contributes �14,354 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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