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UK Advanced Support Manager

2 months ago

Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Elevate your career and lead a dynamic HR team by immersing yourself in a role where supporting manager and employee needs meets strategic innovation.

As the UK Advanced Support Manager - Vice President in Corporate Human Resources team, you will contribute to the direction of a newly formed function that will deliver a best in class, simplified, and personalized experience to managers in support of their complex and regulated HR needs and are accountable for the success of the service provided. Your scope extends across the UK, and one or more HR Service functions while connecting Globally as needed. In delivering against these responsibilities, you help to set and drive company policies and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities
  • Deliver on business initiatives within highly complex function that provides service to a customer base and/or a sensitive process area within HR Service
  • Focus on excellent customer service and creates processes that are customer-centric
  • Use broad HR and operations knowledge to implement strategic goals for the function
  • Adhere to performance standards to monitor, guide, and coach junior staff
  • Advise leadership and makes informed business decisions to enhance the performance of the department
  • Manage risk across the portfolio and escalates/seek advice as required
  • Partner with other HR functional, product and other global teams to ensure a seamless customer experience
  • Partner across the organization to understand regional differences and requirements and strive for global consistency
  • Contribute to creating strong DEI culture that supports the development and mobility of team members

Preferred qualifications, capabilities, and skills
  • Substantial experience in HR service or Product roles or equivalent
  • Proven of experience leading mid to large sized teams
  • Experience of both strategic and tactical planning for one or more business processes and/or location-based responsibilities
  • Demonstrated expert verbal, written communication, and interpersonal skills with a customer obsessed mindset with proven ability to present to senior leadership


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.