Technical Writer

4 weeks ago

London, United Kingdom CBRE Full time
•

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Writer (Data Centre and White Space management Technical Writer) to join the team located in London on a 12 month FTC. The successful candidate will be responsible for reviewing, and updating, current CSIM policies, procedures, and standards at a global level. This role is vital for ensuring consistency, compliance, and effectiveness in CSIM practices across the client regions in EMEA, APAC, and AMS.

Key Responsibilities

  • Develop comprehensive documentation that meets organizational standards.
  • Gain deep understanding of current Data Centre and White Space management processes, and translate complex information into simple, polished, engaging content.
  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
  • Evaluate current content and develop innovative methods for improvement.
  • Completing a review of current Data Centre and White Space management documentation to verify, consolidate and categorise into Standards, Policy, process / procedures.
  • Work with the client leads at a global level to prioritise updating of documentation.
  • Undertake review of documentation in place.
  • Undertake a gap review of what Morgan Stanley have in place, to what they need.
  • Review polices/procedures as fit for purpose to globalise them (creating any that do not exist).
  • Translate the three regions' operating procedures into global standards documents.
  • Update finalized items into the current playbook.

Qualifications:

  • Bachelor's degree (or equivalent) in communications, or relevant technical field
  • Professional certification in Project or Program Management
  • Two or more years of experience as an effective technical writer
  • Ability to evaluate and analyse complex information with a natural desire to help people understand it
  • Strong PC skills, MS Office
  • Self-motivated and resourceful
  • Good administrative skills - Superb written communication skills, with a keen eye for detail
  • Well organised and good prioritisation and planning skills.
  • Service orientated attitude combined with innovative thinking.
  • Knowledge and awareness of the facilities management industry
  • Knowledge of instructional design methodologies and best practices
  • Ability to communicate at all levels.
  • Proven ability to quickly learn and understand complex subject matter.
  • Experience in writing documentation and procedure manuals for various audiences
  • Experience in working with engineers to improve user experience, refine content, and create procedural, policy and process content.
  • Strong analytical skills with the ability to understand complex technical concepts and translate them into user-friendly content.
  • Excellent written and verbal communication skills, with an emphasis on clarity and conciseness.
  • Detail-oriented, with a commitment to producing high-quality, error-free documentation

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