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Senior Manager Libraries and Communities
3 months ago
Job Description
Glasgow Life is looking for a Senior Manager Libraries and Communities to join us on a full time, permanent contract. As Senior Manager Libraries and Communities, covering Operations, Infrastructure and Customer Experience you will be joining our in-demand Libraries and Communities service.
More about our Libraries and Communities teams
As Senior Manager Libraries and Communities, you’ll be joining our Glasgow Life Libraries and Communities team. Our libraries provide a cultural and creative place for all ages, offering a place to read for pleasure and purpose, and collections which support literacy development. Glasgow's Libraries also have e-lending, author talks, book groups and festivals. People can access special collections as well as archives and family/local history. Libraries are also an important place where the digitally excluded can get online and access a range of resources. Read more on our website.
Our community venues allow people to take part in a variety of cultural and sporting activities on their doorstep. They also offer a range of learning and support services across the city. Our facilities play a vital role in local communities and provide a wide range of programmes and events. Read more on our website.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Senior Manager Libraries and Communities (Operations, Infrastructure and Customer Experience), you’ll be an integral part of the team by leading on the delivery of an exceptional standard of service across Glasgow’s public and school libraries, the Mitchell Library, and community centres / public halls. Reporting to the Head of Libraries and Communities you’ll lead, develop and inspire an experienced team of managers maximising public participation in venues and programmes across the city.
The candidate
If you’re interested in joining us as Senior Manager Libraries and Communities (Operations, Infrastructure and Customer Experience) you’ll need:
• Educated to degree level in a relevant discipline or equivalent work experience.
• Leadership experience in delivering excellent business and customer focused services.
• Excellent literacy, numeracy skills for financial and budget management.
• Strong track record of leading, motivating and influencing multi-functional teams.
• Experienced in working closely with stakeholders with excellent interpersonal and communication skills.
• Proven experience of working with local communities and understanding their needs.
• Excellent customer service skills with aptitude to improve scope, quality and take up of services.
You can read the full person specification which includes the essential and desirable criteria for this role under the ‘
