Fund Services Operations Service Delivery

2 weeks ago

Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Do you wish to play a senior role in a team ensuring high quality services across all institutional fund product offerings?

As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job responsibilities
  • Acts as a primary point of contact for a key clients within Fund Accounting
  • Builds and maintains a stable relationship with the client to support key interactions and seamless escalation
  • Represents Fund Accounting in all client & internal interactions
  • Takes responsibility for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily query management and resolution
  • Implements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
  • Works across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
  • Maintains close partnership with internal stakeholders


Required qualifications, capabilities, and skills
  • Previous experience in Fund Accounting operations
  • Technical-savvy, demonstrating skills within accounting principles and theories
  • Strong organizational and time management skills
  • Ability to demonstrate strategic thinking combined with strong analytical skills
  • Ability to make balanced decisions and effectively represent our brand
  • Ability to deliver amid continuous change in a high paced environment
  • Ability to collaborate with clients and effectively manage client expectations


Preferred qualifications, capabilities, and skills
  • Experience working across multiple business areas and functions to deliver results
  • Excellent written and verbal communication and presentation skills
  • Experience within Change Management


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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