IT Support Field Engineer

1 month ago

Southampton, United Kingdom DXC Technology Full time

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Purpose of the role

We are looking for a customer-focused and enthusiastic Technical Field Engineer with a genuine interest in solving IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

This is a field-based role supporting Post Office Branch hardware break-fix/swap activities across a specific geographical area.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for incident resolution within agreed service levels.

This is a mobile resource role covering a specific geographical area requiring locality to Southampton, Hampshire and covering an area within a 2-hour drive. Support hours are as follows: Monday to Saturday 08:00 18:00 (typical 8-hour working day during Client office hours. Saturday working on an On-Call rota basis). The Role requires frequent Weekend work on a rota basis.

The successful candidate will be required to undergo BPSS clearance and a clean and valid UK Drivers License is essential.

Role Responsibilities
Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling, Wi-Fi
Device installs, moves, decommissions.
Device stock control and asset management
Proactive maintenance, user familiarisation and guidance.
Cable management
Smart hands and eyes
Liaison with other support teams

Essential Skills/Experience
Previous experience in a similar role.
Familiarity with Point of Sale devices.
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
Knowledge of Windows operating system and associated technologies
Knowledge of peripherals and their maintenance printers, scanners.
Be SLA focused and familiar with call management products.
Familiarity with support procedures, scripts, and processes.
Proven troubleshooting skills.
Awareness of Payment Card Industry (PCI) compliance would be desirable.
Ability to gain base level security clearance BPSS.
Valid UK Drivers License - Vehicle supplied.

Good customer-focus & communication skills.

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