Customer Contact Co-worker

2 months ago


Somerset, United Kingdom Triodos Bank UK Full time
Contact Centre Telephone Services - Bristol - Full-time 37.5 hours p/week

Why work for Triodos?

An attractive salary of up to GBP23,400 (FTE) Great flexibility of working hours - core opening hours for our contact centre is within 8am-6pm Monday - Friday Options for blended working between home and office based once trained Opportunity for career progression within a rapidly expanding business Work for one of the world's leading ethical Banks - putting sustainability and positive impact at the heart of everything we do

Who are we?

We understand that you may not have heard of Triodos Bank before, that's ok, we won't be offended However, we do expect candidate to have looked at who we are and what we stand for.

We are changing how finance works and making Banking a force for positive change But it's not all about us we want our people to enjoy the work they do and understand the positive impact they have. We are a social bunch and have a lot of opportunities for getting involved and having fun. We are very focused on inclusion and diversity as well as individual's wellbeing. We are happy to talk to people with a wide range of experience in customer service.

Triodos Bank is proud of its culture, ethos and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank's core values of ethical sustainability and transparency, as well as the personal qualities to live these values. The successful candidate will operate with the highest integrity; demonstrate a deep understanding of the mission of Triodos Bank and willingness to take responsibility for safeguarding, representing and contributing to the development of that mission.

How do we support our customers?

As part of the contact team, your day to day responsibilities include:

Speaking with customers over the phone, via secure message and social media Dealing with and resolving initial queries regarding products and services Working within a team to deliver exceptional service Providing internet and mobile banking support for customers Supporting continuous improvement initiatives within the team Ensuring the safety of customers by working in adherence to the relevant legislation

Desired Experience:

Experience working in retail banking or similar regulated financial services environment within a customer service role. Experience working in a Customer Service or similar environment handling inbound and outbound calls and responding to emails and letters within banking or similar financial services environment. Experience handling a variety of different tasks with different complexity, timescales and requirements. Experience handling complaints in a regulated environment Offer

In return for your hard work and expertise, you will receive a Full Time Equivalent salary of up to GBP23,400 depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory

Our benefits include:

Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards Life Assurance (worth 4 times basic pay) Income Protection - 75% of basic pay after 13 weeks sick and following six months service Private Medical Insurance with optional enhanced or HCP family coverage A Health Cash Plan Vitality Leave - After each 5 years of service, you will be able to take a sabbatical of up 3 months 27 days (FTE) annual plus bank holidays per annum increasing to 30 days after 2 years' service A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 35 days 5 days fully paid carers leave A wellbeing allowance of GBP200 a year 1 Wellbeing Day Season Ticket Loan available for commuting into the office Voluntary benefits, including discounts and cycle to work scheme

We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don't want to miss out on candidates who feel they don't exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Closing Date: 05/08/2024



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