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Chat Support Agent

2 months ago

Waltham, United Kingdom SOLAREA BIO, INC Full time

Job Description:


We are seeking a highly skilled and customerfocused Chat Support Agent to join our team. As a Chat Support Agent you will be responsible for providing exceptional customer service and support to our clients and customers through live chat ensuring a seamless and personalized experience.


Key Responsibilities:


Respond to customer inquiries and resolve issues through live chat

Provide product information answers and solutions

Collaborate with internal teams to resolve complex issues

Utilize knowledge base and resources to stay uptodate

Maintain highquality service standards and response times


Benefits:


Competitive salary and benefits package

Opportunity to work with a dynamic and innovative company

Professional development and growth opportunities

Collaborative and supportive work environment

Flexible working hours and remote work options

Access to cuttingedge technology and software

Recognition and rewards for outstanding performance

Paid time off and holidays

Opportunity to work on exciting and challenging projects

Professional membership and certification opportunities

Access to training and development programs


Requirements:


12 years of experience in customer service live chat support or a related field

Excellent communication problemsolving and typing skills

Ability to work independently and as part of a team

Proficiency in live chat software and technology

Strong attention to detail and analytical skills

High school diploma or equivalent required; associates or bachelors degree preferred.

Skills :