Current jobs related to Survey Enquiry Line Manager - Newport - Office for National Statistics
-
Quantity Surveying Graduate
4 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying GraduateWe are seeking a talented and ambitious Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management team and contributing to the success of our business.About the RoleThis is an exciting opportunity for a recent...
-
Quantity Surveying Graduate
4 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying GraduateWe are seeking a talented and ambitious Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management team and contributing to the success of our business.About the RoleThis is an exciting opportunity for a recent...
-
Quantity Surveying Graduate
3 days ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeQuantity Surveying Graduate OpportunityDŵr Cymru Cyf, a leading water company, is seeking a motivated and detail-oriented Quantity Surveying graduate to join our team. As a Quantity Surveying graduate, you will play a vital role in our cost management department, working closely with our team to deliver projects on time and within budget.Key...
-
Quantity Surveying Graduate
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying GraduateWe are seeking a talented and ambitious Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management team and contributing to the success of our business.About the RoleThis is an exciting opportunity for a recent...
-
Quantity Surveying Graduate
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying GraduateWe are seeking a talented and ambitious Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management team and contributing to the success of our business.About the RoleThis is an exciting opportunity for a recent...
-
Quantity Surveying Graduate
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying GraduateWe are seeking a talented and ambitious Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management team and contributing to the success of our business.About the RoleThis is an exciting opportunity for a recent...
-
Quantity Surveying Graduate
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying GraduateWe are seeking a talented and ambitious Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management team and contributing to the success of our business.About the RoleThis is an exciting opportunity for a recent...
-
Quantity Surveying Professional
2 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeQuantity Surveying ProfessionalWe are seeking a Quantity Surveying Professional to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Professional, you will be responsible for assisting in the management of construction projects, ensuring that they are completed on time, within budget, and to the required quality standards.Key ResponsibilitiesAssist in...
-
Quantity Surveying Internship
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a highly motivated and detail-oriented Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and developing your skills in the construction industry.Key Responsibilities:Assist in the preparation...
-
Quantity Surveying Internship
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a highly motivated and detail-oriented Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and developing your skills in the construction industry.Key Responsibilities:Assist in the preparation...
-
Quantity Surveying Internship
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a talented and motivated Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and gaining valuable experience in the construction industry.Key Responsibilities:Assist in the preparation of tender...
-
Quantity Surveying Internship
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a talented and motivated Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and gaining valuable experience in the construction industry.Key Responsibilities:Assist in the preparation of tender...
-
Quantity Surveying Internship
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a highly motivated and detail-oriented Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and developing your skills in the construction industry.Key Responsibilities:Assist in the preparation...
-
Quantity Surveying Internship
3 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a highly motivated and detail-oriented Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and developing your skills in the construction industry.Key Responsibilities:Assist in the preparation...
-
Quantity Surveying Graduate Role
2 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeAbout the RoleWe are seeking a Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will play a key role in supporting our cost management function and contributing to the success of our business.Key ResponsibilitiesSupport the development of cost management strategies and plansAssist in the preparation of...
-
Quantity Surveying Graduate Opportunity
2 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeQuantity Surveying Graduate OpportunityWe are seeking a Quantity Surveying Graduate to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Graduate, you will be responsible for assisting in the preparation and management of contracts, as well as providing support to the commercial team.Key Responsibilities:Assist in the preparation and management of...
-
Quantity Surveying Internship
4 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a talented and motivated Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and gaining valuable experience in the construction industry.Key Responsibilities:Assist in the preparation of tender...
-
Quantity Surveying Internship
4 weeks ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJoin Our Team as a Quantity Surveying InternWe are seeking a talented and motivated Quantity Surveying Intern to join our team at Dŵr Cymru Cyf. As a Quantity Surveying Intern, you will play a key role in supporting our cost management team and gaining valuable experience in the construction industry.Key Responsibilities:Assist in the preparation of tender...
-
Quantity Surveying Graduate
1 week ago
Newport, Newport, United Kingdom Dŵr Cymru Cyf Full timeJob Opportunity: Quantity Surveying GraduateWe are seeking a motivated and detail-oriented Quantity Surveying Graduate to join our team in South East Wales. As a Graduate Quantity Surveyor, you will play a key role in supporting our cost management team and developing your commercial acumen.Key Responsibilities:Support the cost management team in the...
-
Survey Contract Project Manager
2 weeks ago
Newport, United Kingdom WP Recruitment Full timeProject/ Contract Manager Industry: Engineering Hours: 42 hours per week (phone number removed) Mon - Thu, 7.Days: Monday - Friday plus out of hours call out ( currently 1 week in 3 but expected to reduce over time) Permanent Responsible for overseeing project works, ensuring delivery in time and on budget whilst managing small team or trade staff...
Survey Enquiry Line Manager
2 months ago
Job summary
The Office for National Statistics (ONS) is the UK�s largest producer of official statistics, covering a range of key economic, social and demographic topics.� These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
Social Surveys Collection (SSC) is the largest business area in ONS with over 1000 colleagues across our HQ sites and the nationwide field community. It is responsible for many of the largest household and social surveys run in the United Kingdom. We have over 70 years of history in managing the design and collection of complex multi-mode social surveys.�
Working collaboratively with other business areas both within the Surveys Directorate and elsewhere in ONS, all roles are aligned to the objective of producing high quality, social survey outputs that meet user needs, whilst remaining aligned with corporate priorities that include the recently established Surveys Strategy.
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP�s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.
Job description
There is currently a vacancy for the post of EO Survey Enquiry Line Manager, to jointly manage the day to day running of the area and line manage a team of contact centre agents.
Within the SSC, the Survey Enquiry Line (SEL) is responsible for receiving and managing calls and enquiries from members of the public and ONS field staff working remotely across Great Britain. Working from to Monday to Friday, and Saturdays to , the team provides a crucial role in supporting field staff in their work and to provide an effective service to survey respondents. Flexibility will be required within your role to support your team across these hours
Key Responsibilities:
Day to day line management responsibilities for a team of up to 18 agents.Maintaining capacity and staffing levels to ensure shifts are staffed to required levels according to predicted demand.Monitoring of workflow and progressing calls to ensure effective management, resolution, and closure.Managing day to day queries, liaising with business partners to ensure issues are identified and escalated as needs be.Producing management information from databases and call handling systems, monitoring standards of information entered and discussing with agents.Providing a quality assurance function by regular assessments of phone calls, feedback outcomes and provide coaching and training for agents.Management of complaints databases, responding to complainants direct or allocating to appropriate Manager.Maintaining issue logs and escalating operational issues to HEO and senior management.Person specification
Essential criteria:
Experience of managing a team in an area of changing priorities.Evidence of motivating and developing staff to improve performance.Evidence of adapting to change and supporting others through it.Excellent communication skills at all levels and evidence of building effective relationships.Willingness to work flexibly across SEL opening hours on a shift basis of early & lates�Desirable criteria:
Microsoft Excel skills.Experience of working in a Contact Centre environment.Experience of 8x8 Telephony SoftwareExperience of Social Survey Operations.Experience of working in an operational environment.Behaviours
We'll assess you against these behaviours during the selection process:
LeadershipCommunicating and InfluencingManaging a Quality ServiceChanging and ImprovingBenefits
Alongside your salary of �25,954, Office for National Statistics contributes �7,518 towards you being a member of the Civil Service Defined Benefit Pension scheme.The is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we�re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
