Usher/Admin Assistant

5 days ago

Worcester, United Kingdom UK Civil Service Full time

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service

About us�

HM�Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people�s lives to deliver justice.�If you are interested in developing a career with a real purpose, please apply.�

Your role

You will balance usher and administrate duties, allowing you to work where needed.

You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently.� You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.��

Your skills and experience

With a friendly and approachable manner, you�ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You�ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You�re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.�

For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV.

Further details:�

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ�s Flexible Working policy.�

Fixed Term Appointments (MoJ Staff)

Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Loans/Detached Duty

The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process.

Travel to other courts

For this post, 1x successful candidate will be based at Worcester County Court, with travel required to other sites when needed.

The 2nd successful candidate will be based at Worcester Crown Court with regular travel to Redditch Magistrates.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and InfluencingManaging a Quality Service

Benefits

Alongside your salary of �22,096, HM Courts and Tribunals Service contributes �5,877 towards you being a member of the Civil Service Defined Benefit Pension scheme. Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an average employer contribution of 27%Annual LeavePublic HolidaysSeason Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link:

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