IT-Supportmitarbeiter/in, IT-Mitarbeiter/in,IT-Supportspezialist/in

4 weeks ago

Manchester, United Kingdom g.a.s.t. Gesellschaft für AkademischeStudienvorbereitung und Testentwicklung e. V. Full time
Webbrowser, IT-Support, Linux, Android,Anwendungssupport, Programmiersprachen, IT, Microsoft Windows, SQL,Ticketsysteme, Softwaretests, Betriebssysteme, MacOS,iOS IT support employee (m/f/d)

Permanent position, full-time, Bochum

JOB DESCRIPTION

g.a.s.t. in Bochumis looking to fill an IT support position as soon as possible. Theposition is initially limited to two years.

YOUR TASKS
  • You support users inApplication Support by analyzing the error pattern by telephone,ticket system or in person
  • You will beresponsible for diagnosing and rectifying technical faults as partof application support
  • You ensure that ITqueries are answered promptly and solutions are provided
  • You create and update instructions anddocumentation for problem solutions
  • You testnew software and software versions and support the IT team withsoftware tests as part of g.a.s.t.'s sprint developments
  • You work together with developers andadministrators to identify and solve IT problems
  • You carry out user training
YOUR PROFILE
  • CompletedIT training, ideally as an IT specialist or IT systemsadministrator - career changers with professional experience in ITsupport are also welcome
  • Practicalexperience in IT support for users (remote/on-site) and workingwith a ticket system
  • Experience in workingwith Windows, Linux, MacOS, iOS and Android operating systems aswell as common web browsers
  • Good knowledgeof creating SQL queries and basic knowledge of a programminglanguage
  • Service / customer orientation andproblem-solving skills
  • High sense ofresponsibility, initiative and good communication skills
  • Good knowledge of German and English
WHAT WE OFFER YOU
  • Meaningful work in an internationaleducational context
  • Remuneration: TVöD(federal government)
  • Company pension scheme
  • Annual special payment
  • 30 days vacation
  • Varied stacksand projects
  • Good work-life balance
  • Flexible working hours and home officearrangements
  • Job ticket
  • Independent work
  • An internationalteam and first-class working atmosphere
  • Internal and external training and development opportunities
CONTACT INFORMATION

How to apply: Please send your complete and informativeapplication to us via www.gast-ev.jobs.personio.de.

The Technical Director of g.a.s.t., Duy Nguyen, will behappy to answer your questions: nguyen@gast.de

You can find out more about us:
www.gast.de
www.testdaf.de, www.testas.de, www.onset.de, www.deutsch-uni.com

ABOUT US

TheGesellschaft für Akademische Studienvorbereitung undTestentwicklung e. V. (g.a.s.t.) is a non-profit organization witharound 100 employees and a network of more than 1,000 partnerinstitutions in over 100 countries. g.a.s.t. is a leader in Germanyfor internationally certified language and aptitude tests foruniversity admission and operates its own language learningplatform. In research projects, g.a.s.t. works on content-relatedand technical innovations in the national and internationaleducation sector. Teachers, academics and test centers find a widerange of further training opportunities at the g.a.s.t. academy.g.a.s.t. members are the HRK, the DAAD, the Goethe-Institut, theRuhr-Universität Bochum, the Ludwig-Maximilians-UniversitätMünchen, the Universität Leipzig, the FernUniversität in Hagen aswell as the Fachverband Deutsch als Fremdsprache (FaDaF) and theArbeitskreis Sprachenzentren an Hochschulen e. V. (AKS).

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