Maintenance Plumber

Job Title: Maintenance Plumber

Department Estates and Facilities

Estates Operations

Grade: Grade 5

Salary range: up to £28,759 (depending on experience)

Working arrangements: Permanent

Full time (35 hours) Monday to Friday

Participation in an on-call rota for out of hours cover

(on-call and attendance payments applicable)

Overtime, subject to workload

Closing date: Saturday 31st August 2024

Shortlisting and interviews will take place throughout the advertising period and if it is possible to fill the vacancy before the specified closing date, the advert will closed immediately.

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University.

Further information about the University can be found here.

The Role and Department

It is an exciting time to join the Estates and Facilities Directorate, as we are currently delivering an ambitious programme of works, to deliver a new estate; supporting the University's overarching strategy, with the design and construction of new teaching, leisure and accommodation facilities, alongside the repair and refurbishments to the existing infrastructure and buildings.

As a member of the Estates and Facilities Directorate directly employed labour team, you will undertake mechanical repairs and maintenance work, to an agreed level, in compliance with industry standards, statutory requirements, and relevant codes of practice in a professional and customer-focussed manner.

The Estates and Facilities Directorate provides essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University, you will also receive access to the following fantastic benefits:

• 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year (39 days per year). The University closes between Christmas and New Year.

• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.

• Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

• On site nursery is available and children's clubs in the summer holidays.

• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).

• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.

• The opportunity to take part in staff volunteering activities to make a difference in the local community.

• Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.

• We offer generous pension schemes.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University, equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics.

2. NVQ Level 2 in Plumbing, including City and Guilds Plumbing and Heating, advanced craft in plumbing/heating, or equivalent approved training.

3. Professional craftsperson/practitioner with knowledge and expertise [in buildings, or estates, services.

4. Experience of working within a team to ensure the delivery of high-quality services.

5. Experience of contributing to the delivery of mechanical and plumbing services in residential, educational or commercial buildings.

6. Experience of hot and cold water, heating and waste/drainage systems.

7. Experience of diagnosing and repairing faults in mechanical/plumbing services installations.

8. Experience of managing time to meet deadlines.

9. Experience of completing maintenance documentation and related records.

10. Experience of achieving service delivery and performance targets.

Skills/Abilities/Knowledge

11. Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.

12. Strong digital competence across a range of digital devices and apps including [digital communication tools, Microsoft 365 applications.

13. Ability to solve problems yourself and as part of a team and plan appropriate solutions.

14. Good knowledge of other building services disciplines and experience of working alongside other trades.

15. Ability to interpret work to be undertaken as outlined in routine instruction, drawings and specification.

16. Health and safety compliance knowledge, including risk assessments and method statements.

17. Ability to estimate material requirements.

18. Ability to use and operate the usual range of tools and equipment associated with the trade.

19. Ability to work on own initiative with minimal supervision.

20. Good customer care skills.

21. Flexible attitude to multi-skilled maintenance tasks, designed to maximise operational effectiveness.

Desirable Criteria

1. Industry or professional knowledge/recognition relevant to the role supported by relevant courses or certification.

2. Committed to continuing professional development.

3. Ability to provide support for infrastructure projects.

4. Experience of working in occupied properties, historic and listed buildings.

5. Experience of providing advice and guidance to a range of customers and colleagues.

6. Ability to participate in networks to share and discuss good practice and exchange information.

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria, we would also urge you to provide any relevant evidence.

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from oure-recruitmentsystem. Please check your spam/junk folder periodically to ensure you receive all emails.

What you are required to submit

• A CV

• A supporting statement/covering letter, which shows examples of how you meet all of the criteria within the Person Specification.

Contact details

If you would like to have a chat or ask any questions about the role, Dave Profit, Head of Maintenance Services, david.profit@durham.ac.uk, would be happy to speak to you.

Typical Role Requirements

Service Delivery

• Show a commitment to equality, diversity and inclusion and the University's values.

• Undertake all plumbing and small engineering works across the estate, appropriate to the grade and qualifications, including day-to-day repairs, planned maintenance and minor installation work.

• Identify priorities and monitor processes and activities to ensure success.

• When carrying out your role, apply relevant industry and professional standards to ensure that our facilities are safe, secure and appropriate for public access and use.

• Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members.

• Use your experience and problem-solving skills to investigate and resolve issues relevant to your role and make recommendations based on your findings.

• Use your technical knowledge and specialist skills to [build, adapt, construct and repair fabric, fittings, buildings, services and equipment] using the resources available to you.

• Ensure that information used to analyse [the service being delivered] is accurate and provide reports and analysis of patterns and trends to senior colleagues.

• Monitor and analyse the use of [equipment and resources] to ensure efficiency and report your findings to senior colleagues.

• Manage and monitor the use of [components, resources and equipment].

• Deliver infrastructure support services relating to [the estate and buildings] to support the University's activities.

• Support the use of [assistive technologies, social media and applications] to meet security and safety requirements.

• Prepare safety documents, method statements and risk assessments relating to activities across the estate.

• Carry out some tasks in conditions commensurate with the type and nature of the work associated with the role, for example, moving and lifting heavy equipment, working at height, working with confined spaces, etc.

Planning and Organising

• Plan and organise own workload to deliver the role.

• Organise and schedule resources, including stock control.

• Monitor processes and activities to ensure team priorities are met.

• Help to plan and evaluate the services provided by your area to ensure that requirements from your service are being met.

Teamwork

• Provide specialist support and advice to team members.

• Make changes to the services provided by your team in discussion with other team members.

• Identify opportunities and contribute to decisions on how to improve services being delivered by the team.

• Seek feedback from staff on their requirements from your service and recommend improvements to senior colleagues.

Communication/Liaison

• Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries.

• Provide instruction and demonstration to others within area of working beyond immediate team.

• Explain and demonstrate tasks to others to ensure that components, equipment and processes are used correctly.

• Create good working relationships with other team members and anyone else that you come across as part of your role to work together on joint activities.

• Create good working relationships with internal and external partners and suppliers to work together on joint activities.

• Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information.

• Liaise with outside agencies, local authorities, suppliers and visitors to ensure that services are safe and secure.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement, which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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