Theory Test National Operations Service and Product Owner
1 week ago
Job summary
Would you thrive in a constantly evolving environment?
Do you find it easy to build great relationships?�
Are you someone who enjoys working collaboratively with different business areas?
If so, we'd love to hear from you
This is a varied and rewarding role, that presents the opportunity to work within the Theory Test National Operations Management team at the Driver and Vehicle Standards Agency (DVSA).�
The successful role holder will play an integral part in ensuring the ongoing integration and successful delivery of the theory test service, by promoting the definition of the standards that need to be in place for these areas and the overall service.�
Job description
The post holder will be accountable for one of the service and product areas below. Please note that this list may change over time. The post holder will be expected to develop a knowledge of the services and products for which they are not directly accountable for and therefore be available to provide cover during colleague absences.
Theory Test Centres (TTCs)In-house Theory Test Centres (IHTTCs)Booking of non-standard accommodations; Trainer Booker serviceCustomer Service procedures; Public booking serviceThe post holder will monitor the end-to-end delivery to�ensure the national consistency and quality of the service and product to the service�s customers and stakeholders.
They will engage with customers and stakeholders to discuss changes to standards, monitor improvements and highlight areas of inconsistency and work as a team to resolve these as quickly as possible.
The post holder will work to improve services using continuous improvement methodologies to the betterment of customer service experience. They will work to assess improvements for viability within the service.
Responsibilities include, but are not limited to;
Report on and monitor service performance.Support the identification of trends and risks to consistent provision nationally and reputational damage to DVSA.Ensure the service risk register is maintained and reviewed.Escalate national service issues to National Operations Manager, providing support to bring about resolutionWork with internal and external stakeholders to ensure the product meets business and user needsSupport the assessment of change and improvements within the product area, understanding and managing the benefits and impacts of proposed changesFor more information about the role and responsibilities please see the attached
Person specification
To succeed in this role, you have experience of working within an environment of change and are someone who can easily adjust in a changing environment.�
Excellent communication skills, both written and verbal are pivotal to this role, you will bring experience of having collaboratively worked with others to successfully achieve objectives.�
This is a varied role, that often requires a shift in priorities. You have experience of working flexibly and can adapt to varying situations, successfully completing�your work to a high standard, even when under pressure.
You are comfortable at challenging and influencing others, to contribute to effective decision making. You can build effective working relationships with internal and external stakeholders.
Additional Information
This role can be based in , , , , or , your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.�
Please note that occasional travel will be required, including overnight stays to Nottingham and to other locations, approximately once a month depending on service/product area. For example, to the DVSA Customer Service Centre, UK Test Centres, and In-house Theory Test Centres.�
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.�
About Us�
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.�
�
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.�
We�re working hard to:��
Make roads saferImprove services for our customersMake road transport greener and healthierHarness the potential of technology and dataGrow and level up the economy��The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .�
�To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our .�
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and ImprovingDelivering at PaceManaging a Quality ServiceBenefits
Alongside your salary of �32,603, Driver and Vehicle Standards Agency contributes �9,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. An environment with flexible working options where we encourage a great work-life balanceGenerous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 308 Bank Holidays plus an additional Privilege Day to mark the King�s birthday�Latest IT and Tech devices�A culture encouraging inclusion and diversity with a range of staff communities to support all our colleaguesExcellent learning and development tailored to your role including paid apprenticeships up to Masters levelWide range of discounts schemes on high street namesEmployee assistance program for health and wellbeing�Cycle to work scheme and Gym membership offersFor more information see ��
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Bristol, Bristol, United Kingdom Driver and Vehicle Standards Agency Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Theory Test National Operations Service and Product Owner. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the ongoing integration and successful delivery of the theory test service.The...
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Bristol, Bristol, United Kingdom Driver and Vehicle Standards Agency Full timeJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Theory Test National Operations Service and Product Owner. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the ongoing integration and successful delivery of the theory test service.The...
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