Product Director

4 days ago

Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

As a Product Delivery Director in Global Employee Help Product, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than sixty countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Global Employee Help is a high priority firmwide strategic initiative to deliver a unified and seamless help and support experience for all employees across all areas (e.g., Human Resources, Technology, Chief Administrative Office, Compliance, etc.). With over 300K employees working for the firm across over 60+ countries worldwide, the scope of Employee Help carries enormous scale and impact, with over 1,500 specialists supporting ~12M Help interactions a year. We are seeking a Product Manager to deliver modern capabilities and scalable solutions for our employees who need technology related help. This role will report to the Global Employee Help Product Manager and partner closely with the service delivery leaders across Human Resources, Technology, Chief Administrative Office.

Job Responsibilities:
  • Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination.
  • Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
  • Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Coaches and mentors, the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies Provide integrated management and coordination to deliver new features and products at scale while managing key interdependencies, integrations and roadmaps.
  • Connect strategy to execution and blend operational management of releases with portfolio management capabilities to ensure deployments are delivered with end-to-end regard for the Employee, Manager and Specialist experience.
  • Work across teams, function, and disciplines to drive continued progress by removing roadblocks and addressing technical and operational risks.
  • Deliver on the roadmap to support product outcomes, using a data-driven approach based on metrics and feedback.
  • Manage the overall health of the product inclusive of adoption, KPIs and business value.
  • Drive innovation across the end-to-end experience, including integrated AI/ML solutions and on-demand capabilities for service specialist.
  • Enable a strong risk, controls & conduct framework by demonstrating a "security-by-design" product mindset, ensuring the Help Product meets all applicable security and risk controls.
  • Partner with agility leads, area product owners, and business representatives to deliver expected business outcomes.
  • Prepare and share timely, compelling, fact-based analysis that explain the business "story" behind the product roadmap and delivered features.
  • Discover and create business requirements and agile epics/stories, collaborating with the business, support partners and agile delivery teams.
  • Provide leadership & mentorship to others, investing in their growth and development.

Required qualifications, capabilities, and skills:
  • Expertise delivering products, projects, or technology applications
  • Extensive experience leading operational management and change readiness
  • Experience in enterprise-wide release and deployment processes and strategies
  • Advanced knowledge of the product development life cycle, technical design, and data analytics
  • Experience in large-scale implementation and change management working in a cross-functional capacity, managing competing priorities and diverse stakeholders
  • Team leadership - Ability to lead teams, communicate with diverse groups, and influence change throughout the organization. Comfortable in agile teaming and matrix organizations
  • Organizational and management skills - Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment. Strong decision-making skills
  • Cross-functional partnership and collaboration skills - Comfort building and maintaining strong relationships with a broad set of product and functional partners
  • Stakeholder management - Strong relationship management and communication skills, ability to work with top leaders across the organization
  • Service delivery knowledge - working understanding of service team operations, help processes, and technology platforms to support help teams is desired
  • Customer orientation - develops deep empathy and understanding in service of creating frictionless end-to-end experience
  • Data literacy - Ability to analyze complex problems, evaluate data and identify alternative solutions with a strategic lens
  • Experience in large-scale implementation and change management working in a cross-functional capacity, managing competing priorities and diverse stakeholders
  • Product Management skills - strong understanding Product Operating Models, Agile methods; stakeholder management, measurement of product effectiveness and adoption products
  • Culture carrier - ability to champion change and influence people to adopt new ways of performing work by demonstrating effectiveness in interpersonal, verbal and written communication skills
  • Expertise driving business efficiencies through workflows and automation, preferably with ServiceNow


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

  • Sales Support/Director to Director

    3 weeks ago

    Bournemouth, United Kingdom Mercury Hampton Ltd Full time

    Manufacturing – Engineering components ~ All Industries/ critical engineering sectors throughout defence, naval marine, capital equipment, construction, process industries, and many more ~ Excellent Bonus Based on profit. ~ Company Car ~ Pension Scheme ~ Full Benefits Package ~ Office Based – When not out selling in UK and some International ~...

  • Finance Director

    1 month ago

    Bournemouth, United Kingdom Sheridan Maine - Accountancy & Finance Recruitment Full time

    Sheridan Maine is working exclusively with an award-winning company based along the beautiful South Coast, who are keen to secure a motivated and versatile Finance Director to join their Senior Leadership Team.As Finance Director, we are looking for someone who will be involved in the day-to day running of the business as well as the strategic...

  • Director of Data

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Bournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a...

  • Account Director

    4 weeks ago

    Bournemouth, United Kingdom Carousel Consultancy Ltd Full time

    SaaS / PropTech Account Director – Bournemouth / Hybrid Working – up to £140k OTE We’re on the hunt for a strategic, driven and business savvy Account Director, with demonstrable success in the strategic selling of a SaaS / PropTech product to large clients at C-level , to join a successful organisation on a hybrid working basis. As the...

  • Account Director

    2 days ago

    Bournemouth, United Kingdom Carousel Consultancy Ltd Full time

    SaaS Account Director – Bournemouth / Hybrid Working – Competitive Salary, bonus & bens We’re on the hunt for a strategic, driven and business savvy Account Director, with demonstrable success in the strategic selling of a SaaS / PropTech product to large clients at C-level , to join a successful organisation on a hybrid working basis. As...

  • Director of Data

    4 weeks ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AInBournemouth (Hybrid / flexible)nSalary: £120k – £150K + BonusnPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a mid-market data-focused fund. They are on a journey to revolutionise the healthcare sector and have embedded data within their...

  • Contract Director

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Ageas Full time

    Director of Distribution (Personal Lines)Job Title: Director of Broker Distribution- Personal Lines Target Start Date:ASAPContract Type: Permanent, Part Time, Full Time, Job Share option available Director of Broker Distribution - Personal Lines Reporting to the Chief Distribution Officer for Ageas UK, the jobholder will have ownership for developing and...

  • Enterprise Account Director

    3 days ago

    Bournemouth, United Kingdom Carousel Consultancy Ltd Full time

    SaaS Account Director - Bournemouth / Hybrid Working- Competitive Salary + bonus and benefitsWere on the hunt for a strategic, driven and business savvy Account Director, with demonstrable success in the strategic selling of a SaaS / PropTech product to large clients at C-level, to join a successful organisation on a hybrid working basis.As the Enterprise...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Bournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIBournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a mid-market data-focused fund. They are on a journey to revolutionise the healthcare sector and have embedded data within their...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIBournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a mid-market data-focused fund. They are on a journey to revolutionise the healthcare sector and have embedded data within their...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIBournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a mid-market data-focused fund. They are on a journey to revolutionise the healthcare sector and have embedded data within their...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Bournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AI Bournemouth (Hybrid / flexible) Salary: £120k – £150K + Bonus Permanent HL11133 Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a mid-market data-focused fund. They are on a journey to revolutionise the healthcare sector and have embedded data within...

  • Director of Data

    1 month ago

    Bournemouth, United Kingdom Finatal Full time

    Director of Data & AIBournemouth (Hybrid / flexible)Salary: £120k – £150K + BonusPermanentHL11133Finatal is currently working with a B2B healthcare SaaS business that has recently gone through Private Equity expansion from a mid-market data-focused fund. They are on a journey to revolutionise the healthcare sector and have embedded data within their...

  • Deputy Director of Operations

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities As a member of the team leading the Care Group, the Deputy Group Director of Operations will deputise and support the Group Director of Operations and work with the wider Leadership Team for the delivery of quality, performance, workforce management, finance and strategy. This includes the efficiency...

  • Account Director

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Oliver UK Group Full time

    Group Account Director, Business Director Apply Now Group Account Director, Business Director at OLIVER Bournemouth, United Kingdom Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. As a leading force in the industry, we're on the lookout for passionate individuals who are...

  • Account Director

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Oliver UK Group Full time

    Group Account Director, Business Director Apply Now Group Account Director, Business Director at OLIVER Bournemouth, United Kingdom Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. As a leading force in the industry, we're on the lookout for passionate individuals who are...

  • Account Director, Senior Account Director

    1 month ago

    Bournemouth, United Kingdom Oliver UK Group Full time

    Account Director, Senior Account Director Apply Now Account Director, Senior Account Director at OLIVER Bournemouth, United Kingdom Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. As a leading force in the industry, we're on the lookout for passionate individuals...

  • Account Director

    3 days ago

    Bournemouth, United Kingdom Carousel Consultancy Ltd Full time

    SaaS Account Director - Bournemouth / Hybrid Working- Competitive Salary + bonus and benefits We’re on the hunt for a strategic, driven and business savvy Enterprise Account Director, with demonstrable success in the strategic selling of a SaaS / PropTech product to large clients at C-level, to join a successful organisation on a hybrid working basis. As...