IT Service Manager

3 months ago


Manchester, United Kingdom CRA GROUP LIMITED Full time
Person Spec:
  • Service improvement consultant / Specialist
  • Service improvement role / activity.
  • Someone around 2 years exp in service management
  • ITL 4 foundation
Duties:
  • Work specifically in service improvement role / exposure
  • Responsible for managing the service delivery of ICT services
  • responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  • At this level they may manage a fully functioning multisourced service support team focused on service availability
  • and performance.
  • All service and support functions remain responsive to customer needs.
  • Adequate reporting and service standards are met for their specific service.
  • All technical change is communicated and managed with appropriate governance.
  • A programme of continual service improvement is put in place across the wider service delivery function.

RequirementsTypical Skills:
  • Maintain secure configuration and accurate information.
  • Controlling IT assets in one or more significant areas and
  • verifying location and state of assets.
  • Experience with either ITIL or supporting Service Improvement

Typical Skills: Maintain secure configuration and accurate information. Controlling IT assets in one or more significant areas, and verifying location and state of assets. Experience with either ITIL or supporting Service Improvement

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