Customer Service Administrator

2 months ago


Bradford, United Kingdom Kings Security Full time
Key Purpose of the Job:

Working alongside all departments to provide customer support in a timely and efficient manner. Delivering excellent Customer Service to internal and external stakeholders.

Key Job Responsibilities:

  • To ensure prompt and accurate processing of customer requests whether received by telephone written correspondence and electronically via email and web portals.
  • To answer customer telephone calls ensuring our internal customer service standards are met.
  • To provide a positive experience for customers ensuring prompt and accurate information is recorded.
  • To liaise with all other departments and ensure information is passed in a timely manner
  • Complete Admin reports and tasks ensure we meet our stakeholders SLA s.
  • Hotel Bookings
  • Sending Maintenance letters and booking in maintenances
  • Engineer Feedback Form
  • False Management
  • P1 SLA Report
  • Assist with URN applications and reinstatements.
  • Action and Resolve Services Queries to the Companies SLA
  • Any other reasonable requests from Your Line Manager and Supervisor



RequirementsEssential requirements for the job:
  • Customer focussed
  • Excellent telephone manner
  • PC Literate
  • Team player
  • Strong interpersonal and communication skills
  • Ability to prioritise workloads
  • Exceed all tasks given
  • Be an ambassador for Kings at all times displaying quality and excellence in all dealings with external and internal customers and suppliers
  • Ability to work within a continually changing environment
Desirable requirements for the job:

  • Experience working on Cash4windows
  • Experience working on Sentinel plus




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