Product Specialist

7 days ago

Bristol, United Kingdom UK Civil Service Full time

Job summary

Do you have knowledge of Vehicle Testing Service products products?

Do you have experience setting standards and producing instructions and guidance for operational teams?

If so, we are looking to recruit a permanent Product Specialist to join us at the Driver and Vehicle Standards Agency (DVSA), and we�d love to hear from you.

Job description

You will play a key role in the Vehicle Testing Service Team, ensuring that all elements of national policy and service provision in relation to Vehicle Testing Services meet customer and user needs together with DVSA requirements.

To achieve this, you will need to provide a high level of product knowledge to ensure the product meets a balance of policy and customer requirements.�

Responsibilities include, but are not limited to;

Working with the Policy Manager to develop Vehicle Testing Services from inception through to implementation, including developing policy and responses to technical progress, legislative changes and customer and user led demandAnalysing product data and information to highlight the benefits of product changes by outlining costs, benefits, risks, and potential responses to eachProviding expert product advice and guidance to internal and external customers and users on any component of the product lifecycleEnsuring clear articulation of what is required from both operational and digital delivery teams which will include setting technical standards, quality expectations, test procedures, product policies and service levelsWorking with User Researchers to ensure excellent understanding of customer and user requirements so that well informed, timely product development and improvement decisions can be made.

Please see the attached to this advert for more detail about the role and responsibilities.

Additional information�

This role can be based in , , , , your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.�

Please note, the ability to travel for this role is essential.

There may be an occasional requirement to work late evenings or weekends to support service improvement activities � you will be paid overtime/granted TOIL to cover this work as agreed.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.�

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.�

�

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.�

We�re working hard to:��

make roads saferimprove services for our customersmake road transport greener and healthierharness the potential of technology and datagrow and level up the economy

We�re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.�

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.�
�
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work . �

Person specification

To be successful in this role, you will need to be able to demonstrate the following essential skills and experience:

Knowledge of the Vehicle Testing Service products and their capabilities, - this will include a knowledge of the policies and processes related to the servicesUnderstanding of user needs for the service and experience of service delivery in response to customer/user needsGood written and oral communication skillsSound IT skills, particularly in relation to Microsoft ApplicationsProven organisational and planning abilities alongside effective problem solving and decision-making.Experience of setting standards and producing supporting instructions, materials and guidance for operational teams

Qualifications

Applicants are required to have a vocational related qualification in Motor Vehicle Maintenance and Repair at level 3 or recognised equivalent.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and InfluencingMaking Effective DecisionsChanging and ImprovingManaging a Quality Service

Benefits

An environment with flexible working options where we encourage a great work-life balance�Exceptional pension with an employer contribution of an average of 27%�Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30�8 Bank Holidays plus an additional Privilege Day to mark the King�s birthday��Latest IT and Tech devices��A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues�Excellent learning and development tailored to your role including paid apprenticeships up to Masters level�Wide range of discounts schemes on high street names�Employee assistance program for health and wellbeing��Cycle to work scheme and Gym membership offers�

For more information see �

�

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