Civil Applications Team Supervisor

2 weeks ago

London, United Kingdom UK Civil Service Full time

Job summary

Please refer to job description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: .

Job Title: Supervisor

Contract Type: Permanent

Grade: EO

Salary range (depending on location): National - �27,223 to �28,613

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: South Tyneside

Directorate: Case Management

Team: Civil Applications Team

Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week.

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to: Team Manager

Closing date for applications: 10/05/24

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.�

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best in the Civil Service.

Case Management

The Case Management team is at the heart of the Agency, granting legal aid applications and paying bills. Our staff ensure that each year 600,000 new clients are able to access justice, and that legal aid lawyers are fairly paid.

Civil Case Management�

The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.�

Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid and associated items of work per annum and accounts for funding allocation of �724m per annum. �

Job Summary

The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.

Key Responsibilities:

Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plansTackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductionsIf there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.

Essential Knowledge, Experience, and skills

Effective communication skills both written and verbal.Effective analytical and numerical skills with proven ability to solve problems and make decisions.Effective interpersonal skillsAbility to feedback to others constructively.Established knowledge of Microsoft office.

Desirable Knowledge, Experience, and skills

Experience of Coaching and Mentoring.Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.

Person Specification

The role holder is someone who enjoys leading a team working in a fast-changing environment

Assessment approach

Application Process

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against strengths and experience required by the role and some, or all, of the following behaviours:

Delivering at Pace

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Developing Self & Others

Identify gaps in own and team�s skills and knowledge. Set and consistently meet development objectives. Seek learning opportunities. Support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture. Consider the contributions of all team members and delegate work to aid the learning and development of all. Encourage and listen to developmental feedback from colleagues.

Leadership

Show pride and passion for your work and positive, inclusive engagement with your team. Understand your areas of responsibility and display awareness of the wider impact of your actions. Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct. Give praise and credit to colleagues and stakeholders where appropriate.

Your Experience of implementing, promoting, or understanding diversity and inclusion policy

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (in or outside of work) to embrace diversity (, increasing understanding) or improve inclusion for others will increase the strength of their answer.

Shortlisting is planned for week commencing 13/05/24

Interviews are planned for week commencing 27/05/24

If you would like more information on this opportunity, please contact � David Baxter

Complaint�s procedure

If you have any complaint about this recruitment activity, please share your concerns by emailing initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

Person specification

Please refer to job description

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at PaceDeveloping Self and OthersLeadership

Benefits

Alongside your salary of �27,223, Legal Aid Agency contributes �7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an average employer contribution of 27%Annual LeavePublic HolidaysSeason Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link:

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