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Weddings and Events Coordinator

1 month ago

Oxford, United Kingdom AccorHotel Full time

             Maintain complete knowledge of the following (to include but not limited to):

              All hotel features / services hours of operation

              Hotel function space entertainment options menus and floral decoration options

              Hotel safety guidelines and evacuation plan

              Scheduled daily group activities

 

             Maintain high level of knowledge of competitors product

 

             Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

 

             Liaise with banquet team to ensure correct setup of function to meet clients needs

 

             Arrange site inspections for potential clients

 

             Promote positive relations with guests and attend to all requests expediently and courteously

 

             Acknowledge and handle guests complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

 

             Followup with inhouse events to ensure ongoing service to the guest

 

             Develop professional relationships with key players in the designated Market segment to build business

 

             Maintain good relationships with counterparts at competing hotels

 

             Upsell and promote hotels facilities and services  at every available opportunity in order to maximize sales revenue

 


Qualifications :

Skills / Qualities

 

                Flexibility

 

                Responsive

 

                Service minded and guest oriented

 

                A thorough and methodical approach

 

                Ability to identify problems

 

                Attention to detail

 

                Dynamic


Remote Work :

No


Employment Type :

Fulltime