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Digital Process Designer

3 months ago

Norfolk, United Kingdom Norfolk Full time

Fixed Term Contract for 2 Years | £34,834 to £36,648 per annum (Scale I) | 37 hours per week | County Hall

We are looking for a customer-driven Digital Process Designer to join our dynamic Digital Customer Experience Team at Norfolk County Council for this two-year post.

You will work with service stakeholders to develop new online processes that allow customers to contact us, complete transactions/payments or report issues - and staff to action them as efficiently as possible and within legal and compliance frameworks.

We are looking for someone who can use software to design and sometimes build accessible, customer-focused web processes that meet best practice, business and technical requirements. The Platforms team you will working within has a project deadline to migrate and improve webforms and processes from legacy systems (Granicus and Microsoft Dynamics) to a more modern system.

You will also work with colleagues to integrate processes with our Customer Relationship Management System, online payments, and other third-party systems where appropriate.

We work with colleagues across the whole organisation, so you’ll be a motivated, personable and comfortable working with both IT colleagues on delivering solutions, and subject matter experts in services, to influence digital transformation and channel shift.

We'll support you in developing your skills in specific products while working alongside other members of the team. There are also training and development opportunities both in house and in the wider digital government community.

You'll also have access to our modern open-plan offices within walking distance of Norwich city centre.

Interviews will use video technology, and you will have the opportunity to discuss these working arrangements.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

You can also find out about the we offer as well as our other

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary Generous holiday entitlement with the ability to buy and sell leave Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.  Financial benefits such as: ‘ A for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job

Redeployment Closing date: 7th August 2024 12:00

Closing date: 30th August 2024 23:59