Solution Analyst III

3 days ago

Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a Solutions Analyst III in Digital Workflows, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solution documentation. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.

Job responsibilities
  • Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility
  • Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability
  • Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives
  • Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy
  • Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs
  • Ability to work with all level of management comfortably, producing impactful executive summaries to articulate clear messages

Required qualifications, capabilities, and skills
  • Experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
  • Experience with product training needs, focusing on the customer experience
  • Demonstrate ability to work with all levels of management comfortably, producing impactful executive summaries to articulate clear messages
  • Advanced data visualization capabilities, with hands-on experience in implementing and managing dashboards
  • Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
  • Experience with the ServiceNow platform, having a general knowledge across a wide set of modules including platform capabilities such as knowledge, demand, project management, agile, virtual agent and more

Preferred qualifications, capabilities, and skills
  • Understanding of and experience in ServiceNow Impact
  • Experience in a SaaS environment, working closely with vendor resources to analyze and help design business solutions
  • Documentation of learning journeys


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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