Cafe Manager

About the role
We have a great opportunity for a Cafe Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafes. With your background in hospitality, you'll oversee daily operations as well as the selection, training and development of a friendly team. You'll make every day a little better for the team, so they can do the same for our customers.
As a Cafe Manager, you'll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You'll manage helpful, eager colleagues in a cafe that's clean, tidy and organised. And, you'll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you'll be making sure everything is safe, legal and that the cafe delivers a service to the high standard we aim for.
At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you'll act as a role model to your team - spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you'll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafes really are a place to get on.

You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role's key responsibilities and measures:
Overseeing the overall running of the cafe, including routines, processes, sales standards and changes, where necessary. Holding full profit and loss accountability for the cafe. Maximising sales, impact and presentation in the cafe, and ensuring everything is safe and legal for customers and colleagues. Leading your team and inspiring them to hit sales targets. Understanding the key drivers of our service plan and delivering to the standard required. Selecting, training, and developing team members to enable them to feel proud of the work they do. Acting as a cafe menu expert who can share knowledge with the team. Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
You will need
A background in hospitality, at supervisory level and above. A commitment to excellent customer service. People management skills that allow you to lead by example and coach in an inclusive manner. Personal
Good planning and organisation skills. Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations. Excellent communication skills to motivate and support a growing team.
What's in it for you
Alongside afantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::
Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco Request flexible working from day one Retirement savings plan LifeAssurance Access to free wellbeing services with a range of resources to support your mind, body, and life An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home Uniform provided and policies to support you for all of life's moments, big and small Holiday starting at 28 days (Including Bank Holidays) Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .

About us
With 316 cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same Tesco Cafes are a great place to work, with a genuine family feel - truly a place to get on.
We are proud to have an inclusive culture at Tesco Cafe where everyone is welcome and truly feels able to be themselves. In our cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

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