Current jobs related to Caseworker - Buckinghamshire - Buckinghamshire Council

Location: Buckinghamshire

Overview

We are looking for a Caseworker to join our busy and friendly Taxi Licensing team. The Caseworker is one of our key roles, working as part of a team, to ensure that the licences that we grant are valid. In carrying out their duties, the Caseworker is trusted with an important part of our service’s work in ensuring public safety. The post holder will assist with the management of licensing applications that are more complex in nature and may require additional validation to reach a decision. The post holder will be responsible for compiling specialist/expert evidence for submission to enforcement officers and licensing panels. They will also need to provide comprehensive responses to complex customer queries and will check and monitor data held on computer systems to ensure delivery against service and statutory standards, including following up on outstanding issues and application information where required.

You will work alongside the Licensing enforcement team and the evidence you prepare will inform and assist them in their decision making. As this is a role working in a regulatory area, you’ll need to be working in accordance with statutory standards and the service’s performance standards. As our application process is digital you will be required to use your IT skills to monitor data reports, keep accurate records and also to make suggestions on how the use of our digital systems can be improved.

This is a part-time (14 hours), fixed-term contract/secondment for 12 months.

About us

Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

Key Accountabilities

Provide comprehensive responses to complex enquiries and complaints received from service users by telephone and email in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps. Investigate, research and seek to resolve issues arising from more complex licensing applications. Prepare and submit detailed evidence to enforcement and licensing officers to aid decision making and ensure that appropriate decisions on more complex licensing applications are reached, escalating cases to the appropriate level. Manage and process licence applications in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems. Monitor service data on applications to ensure that statutory and service standards are being met, resolving issues and reporting to managers as necessary Ensure the completion of any outstanding pre-requisite checks on applications.

Please refer to the attached job summary for further detail.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

We are looking for a candidate with the necessary good communication and interpersonal skills, as well as some technical knowledge of licensing processes. You should be able to evidence strong research and analytical skills and have a proven ability to present complex information clearly. A good understanding of what makes for effective customer service is important for this role, with the confidence to explain technical and legal issues in a straightforward manner to customers.

The Service is busy and demanding and you will require excellent planning, time management and organisational skills, enabling you to manage a complex workload, prioritising and set deadlines and react to changing demands on a daily basis.

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