Triage Officer
2 weeks ago
About us
At Hillingdon, we really value the contribution our staff make and in return, we offer the opportunity to make a difference’ and go home at the end of the day with a very real feeling of accomplishment.
We are dedicated to delivering exceptional service and support to our clients. As a leader in the housing sector, we pride ourselves on our innovative solutions and committed team. We have an exciting secondment opportunity for a full-time compassionate Triage Officer in our Stronger Families Hub.
With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.
Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same
What does a Triage Officer do at Hillingdon?
Stronger Families Hub is the integrated single point of contact for children, young people, families, and professionals with children safeguarding enquires and access to various support services. If you are driven to empower and support our Hillingdon children and families as part of a team, we would love to hear from you. We will be looking for you to:
Provide a first point of telephone contact for children and families, members of the public and other professionals. Providing a timely, accurate response to support in accordance with the Children’s Act. Create and processing new contacts. Providing advice and signposting to professionals, partner agencies, families, children, young people, and members of public. Gather, analyse, and summarise information from a range of sources to ensure that families receive support at the most appropriate level and to ensure safeguarding cases are escalated to managers and social workers within the MASH and OOH Team Identify any risks or emergencies that require immediate attention and ability to handle difficult conversations and de-escalate tense situations. Maintain professional and empathetic communication and ensure clear communication and documentation during the triage process.
About you
You will be a compassionate and motivated individual, with experience working with vulnerable families and a good understanding of social care, education, and health services. You will also have a good knowledge of IT systems and have excellent communication skills. You will be able to respond to requests efficiently and professionally for safeguarding and support from a diverse and wide range of people; typically discussing personal and sensitive issues from families and adults in distress requiring help and support. You will need to be able to multitask in a fast-paced role.
Specific Benefits of being a Triage Officer with Hillingdon:
Benefits:
The role offers hybrid working.
Shift pattern allowing a better work life balance.
Working alongside experienced social workers and receive regular supervision from the team manager and training opportunities.
As post holders will work on a 24/7 rota, a 20% enhancement will be payable on top of the basic salary. Overtime for working on bank holidays.
What we offer
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Work Life Balance
Health & Wellbeing
Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough. Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme. Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses. Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits. Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.Commute with Ease
Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Equity, Diversity and Equality Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve.
We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups.
Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success.
Additional Information
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.
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