Technical Writer

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Technical Writer

Reporting to the Design Support Manager this role is responsible for:

Opportunity is hybrid which can be based out of our Loughton office.

Your role in our future

• Working with product owners and technical stakeholders (engineers, SMEs, etc.) to write, edit, proof-read, and maintain various technical publications including but not limited to installation, operation, and servicing guides, technical bulletins, release notes and product feature guides.

• Contributing to developing, improving, and innovating processes and methods, deliberating the most informative and engaging ways to convey information, and how that information can support technical publications and other supporting material in various interactive environments (such as online, interactive PDF, etc).

• Assisting in monitoring documentation development needs to address any literature gaps, and assist in reporting and supporting effective management, and execution of documentation and change histories.

• Supporting other members of the Design Support and Technical Publications Teams with data management, engineering change actions and other tasks where necessary.

• Write, edit, and maintain, technical publications necessary to ensure technical support of Group products.

• Support the distribution of technical information via various Company channels.

• Assist in monitoring documentation development needs and gaps.

• Support the integration and creation of technical illustrations and other images using 3D CAD packages, Isometric drawing packages and 2D Isometric exploded drawing techniques.

• Maintain documentation, database records, work log, project logs and related records relating to the control of documents generated for the Company’s products and projects.

Your profile

• Good IT and knowledge skills relevant to Technical Publications.

• Proven record of technical writing (using Adobe InDesign, FrameMaker, Arbortext or similar publication packages.

• Strong literature, grammar, communication, technical writing and editing skills, with a clear and concise writing style able to translate technical terms and jargon into understandable text for target audiences.

• Knowledge of standard industry methods, formats, templates and layouts, etc.

• Experience in Interactive Electronic Technical Publication (IETP) production.

• Experience in creating SGML/XML and DITA data modules, Common Source Data Base (CSDB) and Content Management System (Sitecore, Adobe Experience Manager, etc.) authoring environments.

• Knowledge of authoring technical publications for mobile, tablet, and other interactive environments (such as augmented reality, and virtual reality).

• Knowledge of translation software and processes.

• Knowledge in utilising image manipulation software packages (Adobe Illustrator, Photoshop, Corel etc.)

• Knowledge in using HTML 5, CSS, JAVASCRIPT, etc.

• Experience of creating, maintaining and controlling technical illustrations (using PTC Creo Illustrate, Arbortext IsoDraw or similar publication packages).

• Ability to understand and interpret engineering drawings, schematics and wiring diagrams, and other technical data.

• Experience in using PLM or Data Management systems.

• Experience in creating 3D CAD assembly models and rendered graphics.

#LI-CS17

#LI-Hybrid

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.