Facilities Manager

1 month ago

Farnborough, United Kingdom CBRE Full time
Responsibilities:

  • Build a strong relationship with the landlord H ouse Receptio n team to ensure high standards are maintained for staff and clients .
  • Responsible for managing the delivery of the site services and resolve any issues that may arise. S ite services provided by CBRE shall include Post /deliveries , Cleaning, Vending management , Office Services, Waste , Hard Services, in line with account processes, SLA's/KPIs.
  • Control & Management of site financial budget - Using the financial systems, this role will be a ccountable for accurate forecasting , and attending periodic client review meetings .
  • Raising of P urchase O rders , managing F CR's (Funding Client Requests) through to closure. O ccasional ad-hoc support for wider UK account portfolio may be required
  • Control & Management of third-party contractors - Completion of Inductions, maintenance of QHSE paperwork and escorting around site
  • Responsible for ensuring full compliance for the delivery of services CBRE are responsible for in accordance with all QHSE requirements.
  • Completion of required monthly Health & Safety documents within required time lines . (Monthly workplace Inspection, Monthly Hazard Reporting , Monthly Self-Assessments and Safety Observations)
  • Manage and maintain the compliance tracker for site
  • Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI's are met.
  • Manage and perform meeting room set ups and bookings in line with client requirements .
  • Support the co-ordination and testing of Business Continuity Planning for the site .
  • Responsible for ensuring that all equipment is maintained and operated in a safe manner .
  • Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service
  • Support and communicate with clients, customer base with in your area of responsibility providing proactive su pport.
  • Involvement in out-of-scope supplier projects. Supporting staff and liaison with the CBRE , and landlord team s to ensure the successful delivery of all project related works.
  • Maintain performance standards to ensure Customer expectations are achieved/ exceeded
  • Timely maintenance of site information across all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, E - logbooks, Harbour , Adaptive
  • Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers .
  • Weekly Utilization submissions to ensure accurate headcount reporting .
  • Assist and prepare hospitality requests as/when required .
  • Management of e - logbooks - working closely with technical team for reviews / updates . Responsible for attending and supporting all site audit activities .
  • Regularly communication with building landlord
  • Management of car parking badging system
  • Seek opportunities to improve services and cost-effective ways of working.
  • Must be able to support and react to ad-hoc out of hours calls in the event of emergency scenarios with excellent communication.

Person Specification:

  • Exceptional Customer Service Skills
  • 5 years in a similar position in an FM or related services environment
  • Good knowledge of SLA's/KPI's
  • Good understanding of contracts and negotiations
  • Experience in dealing with suppliers/contractors
  • PC literate - Microsoft systems
  • Competence in oral and written skills
  • Ability to work to pressured deadlines.
  • Strong finance skills with budget management experience essential
  • Having a Flexible approach to ensure time critical projects are appropriately supported.
  • Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
  • Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
  • Security Clearance requirements are essential.

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