Information & Service Support Officer

1 day ago

Haddington, United Kingdom East Lothian Council Full time

Vacancy Information

Hourly rate of pay: £18.70 - 20.32

Temporary until 31st March .
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.

East Lothian children’s services have an exciting opportunity for an information and service support officer. This is a unique role within the service development and review team. The candidate will have a varied remit within a team that delivers on information management, policy and planning, quality assurance, business planning and service improvement activity. The post is temporary and fixed for one year from the date of appointment. Secondments will be considered.

The post holder will lead on providing performance management information for and on behalf of the senior management team and be the lead for the case management system (MOSAIC). The post holder will also lead on working with information management programmes including InPhase and PowerBI. Candidates should also be confident in working with information data bases and EXCEL.

The post holder will be responsible for the line management of business support, maximising service delivery within specific standards in accordance with the Council’s policies. Excellent working knowledge and skills in data protection and data security will be a key requirement for the role.

The role of information and service support officer will involve partnership working with our MOASIC team, social work teams, council departments and multi-agency partners including the third sector and national agencies. Candidates should be skilled in working in partnership to lead and deliver on varied project activities to a high standard within agreed timescales.

Candidates should work well under pressure and be able to manage competing demands from Scottish Government requests, children's services partners and the children’s services management team.

East Lothian Children’s Services are absolutely committed to keeping the Promise and ensuring the voice of children, and their families’ remain at the heart of everything we do. East Lothian children’s services are keen to recruit employees who are passionate children's rights and achieving the best possible outcomes for children, young people and their families.

We are committed to promoting an open and trusting culture at all levels of the organisation and prioritise continuous professional development and learning. Our staff are our greatest asset and we strive to be supportive, inclusive and trauma informed in everything that we do.

Our vision is to support children and young people to live with their families when it is safe to do so. We have redesigned our services to ensure that the right support is offered at the right time and our staff are involved in developing services and implementing improvement activity around this goal.

We have an accessible senior management team who are committed to recruiting the best people to compliment the wide range of knowledge and experience that exists throughout the service.

To discuss this job vacancy or working for East Lothian Council, please contact the recruitment manager on the details below:

Lisa Shine -

Home Working Consideration
Applications for homeworking or hybrid working will be considered for this post, subject to a trial period and in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found

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