Programme Support Planner
3 weeks ago
Imagine waking up every morning knowing that your work directly impacts people's lives by ensuring their homes are safe, secure, and well-maintained places they can be proud of. That's the opportunity we offer as a Programme Support Planner.
In this vital role, you'll be the driving force behind delivering exceptional planned maintenance services to our customers. Your primary responsibilities revolve around meticulously scheduling operative diaries to maximise productivity and providing an outstanding customer experience. This includes prioritising appointments, emergency jobs, and complaint resolutions with a keen eye for efficiency.
What sets a great Programme Support Planner apart is the ability to thrive in a dynamic environment. You'll need to adapt schedules proactively, accommodating changes like sickness, cancellations, and unforeseen circumstances with creative problem-solving skills. Analysing demand data and recommending resource allocation strategies will also be key to your success.
We don't just stop at our own teams, either. You'll coordinate sub-contractor performance to ensure consistent, high-quality service delivery across the board. Safety is paramount, so understanding health and safety protocols while booking equipment checks is essential.
To Join our team, you'll need:
- Previous experience in a planning, scheduling or coordinating position
- Excellent decision-making and prioritisation abilities
- IT proficiency and strong data analysis skills
- First-rate communication and customer service skills
- An ability for building collaborative relationships
- To be a great ambassador for Bromford.
This is more than just a job - it's an opportunity to be part of an organisation certified as a Great Place to Work. We're looking for passionate individuals committed to service excellence and continuous improvement.
Due to the nature of the role, a basic DBS check will be undertaken.
If you're ready to make a difference by helping deliver brilliant homes and services, apply by Friday 31 May 2024.
About us
We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on 'UK's Best Workplaces for Wellbeing' list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.
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