Debt Recovery Agent

2 weeks ago

London, United Kingdom UK Civil Service Full time

Job summary

About us

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their
retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions
of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re
committed to bringing people into TPR who are ready to make a difference and put UK savers at the
heart of what we do.�

It is important to us that TPR remains a great place to work. We do all we can to help our people
reach their full potential with learning, secondment, and development opportunities. We put our 900+
employees first, supporting flexible working and offer a diverse, lively, and inclusive environment.�

This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME)
Network and Women�s Network, which offer spaces to connect.�

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should
evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that
journey. Join us to find out what part you can play.

We operate a hybrid working model, subject to government guidelines, where regular attendance in
our Brighton office is required. Attendance in the office is team and role dependent.

Job description

Role

We are looking for 3 Debt Recovery Agents to deal with the outstanding debt and action the debt recovery processes. 2 x in our Debt streams and 1 in our payments and invoicing stream.

Responsibilities

You will be responsible for a subset of:�

� � �Collection of unpaid levies or fines outstanding in line the Debt Recovery processes including inbound and outbound calling.
� � �Resolution of debtor queries received through various channels (Calls, Emails and Letters) within SLA (Service Level Agreement).
� � �Financial hardship requests and payment plans.
� � �Reviews of cases and any associated write offs.
� � �Payments, reconciliations, and banking processes.

Person specification

Essential and Desirable Criteria

Essential criteria for FTC and 1 x Permanent in Debt Stream
� � �Knowledge and experience of working in Debt Recovery�
� � �Experience of dealing with inbound and outbound calls in Debt Recovery
� � �Excel experience to an advanced level

Essential criteria for 1 x Permanent in Payments Stream
� � �Experience of invoicing and banking processes as well as bank reconciliations
� � �Experience of dealing with inbound and outbound calls in a Debt Recovery function
� � �Excel experience to an advanced level
� � �Experience of Sage or equivalent accounting system
� � �Proficient user of Microsoft applications

Person Specification

� � �Positive and personable approach
� � �Communication skills at all levels
� � �Attention to detail and accuracy
� � �Personable and a team player
� � �Excellent customer service
� � �Ability to problem solve independently

Benefits

Alongside your salary of �28,233, Pensions Regulator contributes �7,622 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Salary and benefits

As well as a starting salary of �28,233, we offer:

� � �Civil Service Pension arrangements, which are recognised as some of the best in the pension's world
� � �discretionary bonus arrangements
� � �access to performance related pay progression
� � �25 days annual leave provision
� � �flexible working arrangements
� � �development opportunities
� � �enhanced parental leave arrangements
� � �a free employee assistance programme�
� � �an excellent office location in Brighton.

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