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Technician

2 months ago

Bedford, United Kingdom Howden Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Job Role:

Technicians are assigned to an Operating Entity and are responsible for providing technical administration support to broking staff within dedicated Business Units. A Technician will be allocated to a team of Technicians who provide specialist support organised around lines of insurance. They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies.

Key Responsibilities:
  • Meets agreed targets
  • Handles assigned projects and contributes to others as required
  • Provides management information to managers as required
  • Assists in the creation of client and broking documents
  • Process slips, quotes, indications and endorsements
  • Performs technical duties (including data entry, credit control, chasing subjectivities)
  • Keeps informed of all regulatory and legal changes which impacts on the job role
  • Ensures up to date records are maintained at all times on the Company systems
  • Responds appropriately to issues as they arise
  • Develops positive relationships with their Business Units
  • Deal with incoming enquiries from clients, insurers and third parties as appropriate
  • Deal with client renewals and mid-term adjustments as appropriate
  • Responds to the clients(both internal and external).
Skills & Attributes
  • Previous work in Insurance ideally as a technician is essential.
  • Attention to detail with ability to produce accurate documentation
  • Ability to work optimally within a team
  • Prioritisation and interpersonal skills
  • Self-motivated
  • Ability to communicate optimally, both verbally and in writing.
  • Willingness to study for examinations
  • Excellent organisational skills
  • Confident communication both written and verbal
Qualifications
  • GCSE's (or equivalent) including English and Maths is essential
  • A level Grade A-C (or equivalent)
  • Progression towards gaining professional qualifications is desired, but not crucial
Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

  • An employee-ownership model
  • Aligned external investors
  • The trust and integrity born of friendship
  • Expertise
  • Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent