Dynamics Functional Consultant

3 months ago

Bristol, United Kingdom Health and Safety Executive Full time

Job summary

The Health and Safety Executive (HSE) is the independent regulator for work-related health and safety. We act in the public interest to reduce work-related illness, death, and serious injury across Great Britain�s workplaces.

HSE is highly regarded both nationally and internationally. The benefits that our work brings to business, workers and the UK economy are clear. Improved health and safety risk management protects workers and translates into reduced sickness absence, lower healthcare and welfare costs, and better productivity.

For further information about HSE go to:

We are committed to the modernisation of our services, and the delivery of improved operational efficiency and effectiveness. HSE is investing in several third-party software products to support our key business functions. You will be working with others to get the best out of our Customer Relationship Management (CRM) platform and other chosen software applications, ensuring resources are prioritised where they deliver the greatest value.

As a Dynamics Functional Consultant, you will be a functional consultant in our Digital Dynamics Team and will be working closely with projects, business teams, analysts, and user experience specialists. You will deliver and maintain solutions that meet business needs with efficient and effective processes and ways of working. You will be a key part of the digital transformation of HSE.

Working Pattern

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.

Job description

You will enjoy and thrive in working openly, collaboratively and as part of a multi-disciplinary team focused on one or more projects.

You will be supporting existing systems, designing, and delivering new features as we develop our service, adhering to standards and using Agile principles ensuring timely production of goals and approvals through constructive collaboration with all relevant parties contributing to innovation of all products.�

Key responsibilities and technical skills

Configure the CRM system to meet the business and end user needs. Specifically utilising Customer Service and Field Service modules in Dynamics 365 and utilising Power PlatformCollaborate with developers, business analysts, architects to implement Microsoft Dynamics CRM solutions ensuring it operates seamlessly and efficiently with other back-office solutions.Use of Azure DevOps to record development and configuration activities.Monitor and assess data capacity within a solution to ensure space utilisation continues to reflect business needs efficiently.Configure CRM workflows to support business processes, extract data, produce tailored reports and respond to information requests.Utilise CRM export and import processes to support team requirements.Manage change and deployment cycles for new and existing implementations across the CRM platform.Manage the efficient planning and delivery of new updates, modifications, and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within the system that is released by Microsoft.Manage and coach a team of CRM/ Dynamics Support Analysts.

As a Dynamics Functional Consultant, you will be working with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, content specialists, delivery managers and digital architects, all of whom share a user centric vision for making government better through smarter use of technology. In addition, you will collaborate and engage with solution architects, developers, test managers and operations colleagues to ensure the smooth transition from design, through development and into live.

Travel � Hybrid approach with base at any HSE to other offices will be required on occasion, including our HQ in Bootle.

Hybrid Working - At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need.

Person specification

Experience of coaching / staff management, to bring out the best in people.The ability to bring together technical and non-technical skills to quickly research and systematically solve problems.Good planning, scheduling skills and ability to work logically.Good Communication skills.Proactive and flexible.Can do approach.Attention to detail and accuracy.

Essential Skills and Criteria

Good experience with Microsoft Dynamic CRM 365 (Customer Service and Field Service modules), specifically around solution and entity creation and deployment.Proficient with configuring, deploying, and customising Microsoft Dynamics CRM and the power apps portal.Knowledge of Azure DevOps would be preferable but not essential.Knowledge of HTML, CSS and JavaScript would be preferable.Demonstrated proficiency in understanding and implementing business workflows and processes.Knowledge of and experience using the power apps platform admin centre for key environment management tasks and database management.A good understanding of the Microsoft 365 ecosystem including Azure tenancy, Outlook, and Power Platform.Experience creating, deploying, and managing power automate workflows.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and ImprovingCommunicating and InfluencingSeeing the Big Picture

We only ask for evidence of these behaviours on your application form:

Changing and Improving

Benefits

Alongside your salary of �34,509, Health and Safety Executive contributes �9,997 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an employer contribution of Family friendly policies and working hours to help balance your home life and career Carer friendly policies to help create a supportive working culture 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave Parental leave benefits As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.

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