Information Officer

1 week ago


Elgin, United Kingdom Moray Council Full time

Job Description

To provide assistance to Roads Maintenance Manager with co-ordination of all Complaints, Queries, Freedom of Information Requests received by all personnel within Roads Maintenance.

Requirements

Manage complaints & FOI requests that are received within the Roads Maintenance area, which includes upkeep of file management of complaints & FOI, assisting with responses being issued and ensuring MP/member complaints are appropriately responded. 

Manage requests from members of the public with regards to road maintenance enquiries, keeping a record of the requests, passing them to Roads Maintenance team members for relevant information to enable a response to be prepared, and keeping a record of responses for future reference.

Provide technical and admin support to Supervisors, Technical Staff and management as required. This will include sickness absence support, performance management support and trade union operational meetings.

Liaise with Council’s communications office and support Roads Maintenance Manager/service Management Team with PR/Communications across the service.

Support the co-ordination and implementation of consultation exercises including recording, analysing and presenting of data collected.

Organise and maintain systems and procedures.

PR/Communications Support

The Individual

Significant Clerical and administrative experience.

Proficiency with Microsoft Office software packages e.g. Word, Excel.

Experience of working in a busy office environment using relevant technology and equipment e.g. photocopier, email, Intra/Internet

Knowledge of Freedom of Information (Scotland) Act , Data Protection legislation including the General Data Protection Regulation (GDPR) and Data Protection Act

2 Higher grades of equivalent at level 3 or above preferably including English.

ECDL

Ability to provide complex responses both in written responses and verbal updates.

Assess and prioritise communication/enquiries received with the ability to independently solve through undertaking research and interpret information received by others.

Ability to prioritise self and others with understanding of potential problems.

Ability to work on own initiative and take sensible informed decisions.

Effective organisational and time management skills and the ability to effectively manage a workload, prioritise tasks and meet deadlines

High level of accuracy in work and attention to detail.

Self-confident and self-motivated

Willingness and ability to tackle issues sensitively, discretely and in confidence.

Knowledge and understanding of local government and work of the Council.

Appreciation, acceptance and commitment to the importance of confidentiality.

Understanding of and the ability to demonstrate key interpersonal skills, telephone and face to face.

Excellent communication skills both oral and written

Demonstrates an ability to relate to people at all levels

Willingness to accept direction/ delegation

Ability to develop and sustain effective working relationships

Ability to work flexibly to meet the needs and demands of the service

Ability to work in a shared office

Ability to work in different offices subject to the needs and demands of the service


Closing Date: 4th October
Starting Salary: £26,.80
£13.88 per hour
36.25 hours per week

Proposed interview date - TBC

For



  • Elgin, Moray, United Kingdom Moray Council Full time

    Job Title: Data, Information and IT OfficerWe are seeking a highly organized and detail-oriented individual to join our team as a Data, Information and IT Officer. This role will provide administrative support to the Roads Maintenance Manager and team, ensuring the smooth operation of our services.Key Responsibilities:Manage complaints and Freedom of...


  • Elgin, Moray, United Kingdom Moray Council Full time

    Job Title: Data, Information and IT OfficerWe are seeking a highly organized and detail-oriented individual to join our team as a Data, Information and IT Officer. This role will provide administrative support to the Roads Maintenance Manager and team, ensuring the smooth operation of our services.Key Responsibilities:Manage complaints and Freedom of...


  • Elgin, Moray, United Kingdom Moray Council Full time

    Job OverviewThe role involves delivering comprehensive administrative and secretarial assistance to the Supported Accommodation Team.Key ResponsibilitiesOversee all clerical and administrative tasks within the team, ensuring precise and efficient support.Handle general administrative functions related to staffing and personnel matters.Assist management with...

  • Housing Needs Officer

    2 weeks ago


    Elgin, United Kingdom Moray Council Full time

    Job Description To contribute towards the delivery of a high quality housing service within Moray. To assist the Senior Housing Needs Officer in managing an effective Allocations/Homeless service. To assist the Senior Housing Needs Officer to effectively manage and monitor the Housing List. To work as part of a Team to provide an effective...

  • Administrative Officer

    4 months ago


    Elgin, United Kingdom Scottish Government Full time

    **Details**: **Reference number**: - 357353**Salary**: - £25,235 - £28,131- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- A3**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...

  • Office Administrator

    4 months ago


    Elgin, United Kingdom Belvoir Full time

    **What the job involves** **You will**: undertake a range of duties not limited to: - Managing day-to-day maintenance requests. - Delivering a high standard of customer service for all customers. Ensuring we are being pro-active when we manage incoming queries. - Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we...


  • Elgin, United Kingdom Moray Council Full time

    Job DescriptionTo lead and manage the Administration Teams within Economic Growth and Development, including statutory responsibilities, Regulations and budgetary responsibilities. Provide secretarial and personal assistant support to the Head of Economic Growth and Development, administer the corporate complaints procedure, FOI requests and co-ordination of...

  • Countryside Officer

    2 weeks ago


    Elgin, Moray, United Kingdom Moray Council Full time

    Job DescriptionJob Summary:The Moray Council is seeking a highly skilled and experienced Countryside Officer to join our team. As a key member of our Open Space service, you will be responsible for effectively managing the council's outdoor access and countryside remit in accordance with relevant legislation.Key Responsibilities:Lead the outdoor access and...

  • Countryside Officer

    2 weeks ago


    Elgin, Moray, United Kingdom Moray Council Full time

    Job DescriptionJob Summary:The Moray Council is seeking a highly skilled and experienced Countryside Officer to join our team. As a key member of our Open Space service, you will be responsible for effectively managing the council's outdoor access and countryside remit in accordance with relevant legislation.Key Responsibilities:Lead the outdoor access and...

  • Outdoor Access

    1 month ago


    Elgin, United Kingdom Moray Council Full time

    Job Description To assist the Open Space Manager in effectively managing the council’s and outdoor access and countryside remit in accordance with relevant legislation and, ensuring that resources are used effectively and that all works are programmed and planned to maximise the performance of the service. To develop, implement, manage and review...

  • Planning Officer

    4 weeks ago


    Elgin, United Kingdom Moray Council Full time

    Job DescriptionTo provide professional advice and undertake projects relating to the preparation, implementation, monitoring, review and delivery of the Local Development Plan, corporate plans, strategies and initiatives. To undertake work in relation to the provisions of the emerging National Planning Framework 4 (NPF4), Planning (Scotland) Act 2019 and...


  • Elgin, United Kingdom Global Highland Full time

    We are looking for a Community Housing Officer to work with our client. You will be working with the community regularly and must have knowledge of affordable housing. Construction experience is preffered. This does involve travel between Perth and Moray so must hold a full UK licence. Main duties of post: - Investigating ways to deliver affordable housing...


  • Elgin, United Kingdom eTeam Full time

    Duration: 12 MonthsDuties Include:• Project Governance:o Support the implementation of Programme/Project Governance.o Develop tiered reporting structure and ensure good communication, information flow and escalation routes.o Compile reports and presentations which follow the tiered governance structure i.e. A3’s and SteerCo decks.o Manage Teams and IA...


  • Elgin, United Kingdom eTeam Full time

    Duration: 12 MonthsDuties Include:• Project Governance:o Support the implementation of Programme/Project Governance.o Develop tiered reporting structure and ensure good communication, information flow and escalation routes.o Compile reports and presentations which follow the tiered governance structure i.e. A3’s and SteerCo decks.o Manage Teams and IA...


  • Elgin, United Kingdom eTeam Full time

    Duration: 12 MonthsDuties Include:• Project Governance:o Support the implementation of Programme/Project Governance.o Develop tiered reporting structure and ensure good communication, information flow and escalation routes.o Compile reports and presentations which follow the tiered governance structure i.e. A3’s and SteerCo decks.o Manage Teams and IA...


  • Elgin, United Kingdom eTeam Full time

    Duration: 12 MonthsDuties Include:• Project Governance:o Support the implementation of Programme/Project Governance.o Develop tiered reporting structure and ensure good communication, information flow and escalation routes.o Compile reports and presentations which follow the tiered governance structure i.e. A3’s and SteerCo decks.o Manage Teams and IA...


  • Elgin, United Kingdom Moray Council Full time

    Job Description This post is exempt from the Equality Act (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement. Please note that female is a genuine occupational qualification as defined by the Equality Act and we can only accept applications from female candidates who also have a valid UK driving licence and...


  • Elgin, Moray, United Kingdom Moray Council Full time

    Job Overview This position involves contributing to the Administration Team by providing essential support to the Housing Needs Team. Key Responsibilities - Deliver clerical assistance to the Housing Needs Teams. - Manage Housing Applications in line with established standards and agreed performance targets. - Handle Homeless Applications following...


  • Elgin, Moray, United Kingdom Moray Council Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Housing Needs Officer. This is an exciting opportunity to contribute to the delivery of a high-quality housing service within Moray.Key ResponsibilitiesAssist the Senior Housing Needs Officer in managing an effective Allocations/Homeless service.Work as part of a...


  • Elgin, Moray, United Kingdom Moray Council Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Housing Needs Officer. This is an exciting opportunity to contribute to the delivery of a high-quality housing service within Moray.Key ResponsibilitiesAssist the Senior Housing Needs Officer in managing an effective Allocations/Homeless service.Work as part of a...