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Regional IT Service Manager
4 months ago
Job summary
The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.Job description
As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There is one role available, based in one of the DBT hub sites either Cardiff or London. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel frequently to other sites outside your region, to help with office installations and support of DBT colleagues.�Travel to your primary office location of either Cardiff or London will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.�
You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.���
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�Find out about life at DBT, our benefits and meet the team by watching our recruitment visiting our or reading
Responsibilities���
You will be an experienced IT Service Manager who can support with:�
Regional IT Service Delivery�
Oversee the delivery of IT services across multiple sites within a region, including your home location, ensuring efficient and reliable operations.��Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.��Manage IT resources effectively, including hardware, software, to support business operations.���Technical Support and Issue Resolution�
Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.��Coordinate and collaborate with DBT IT support colleagues, to address user requests, incidents, and problems, ensuring excellent customer service.��Help users navigate to the right area of support for any IT issues, for example Room Booking systems or printing.��Document local processes around IT equipment and make them available to staff.��Help with the IT induction process for new members of staff in your area.���Project Management�
Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.���Manage vendor relationships and engage with external partners to procure IT products and services as needed.��Occasionally support office installations/moves across the country.��Help to coordinate local IT rollouts as part of our IT refresh programme.��Continuous Improvement�
Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.��Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.��Person specification
Essential Skills and Experience��
You will need to have demonstrable skills and experience of:
Experience of managing and/or delivering IT Services within a�large organisation�Experience of managing and reviewing supplier/vendors in a large organisational environment��A good understanding and evidence of designing and/or working with SLAs/KPIs��Incident/Problem Resolution working within an ITIL framework��Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationshipsAbility to work unsupervised, assisting and supporting the IT Regional Service Management Lead to continually improve customer service and satisfaction.Benefits
Alongside your salary of �38,052, Department for Business and Trade contributes �10,274 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%