Direct Payment Support Team Officer
2 weeks ago
Direct Payment Support Team Officer
Job descriptionAbout the role:
To lead on and be accountable for the design and delivery of the Internal Information and Advice Service for Direct Payments to ensure it is effective and efficient.
To lead on and be accountable for the delivery of the contract for Managed accounts and Payroll services supporting Direct Payment recipients.
About you:
A commitment to the delivery of quality service provision through contractual arrangements to ensure best value for Powys County Council.
The ability to analyse and understand complex issues, and to offer innovative and creative solutions.
Have excellent communication and negotiation skills and an ability to influence outcomes, with reasoning, persuasion, and tact.
What you will do:
Provide leadership through direct line management, supervision and appraisals of ILA staff; ensuring requests for services from DP recipients, Social Workers, operational staff and Finance colleagues are provided within timely information and advice.
To oversee the distribution of caseloads to Direct Payment support advisors , ensuring that appropriate cases are allocated to Direct Payment support advisors and that case notes and advice provided by the service is quality assured.
To provide training and support to Direct Payment Support Advisors and to develop working practices and protocols for the Direct Payment Support Service.
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