Infrastructure Engineer Higher Officer

3 months ago

Gillingham, United Kingdom HM Revenue and Customs Full time

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it�s really like to work at HMRC.�

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Visit our to watch the full series and come and discover your potential.

HMRC is the UK�s tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK�s public services and help families and individuals with targeted financial support.�

Covert Operations, Digital Exploitation (CODE) sits within HMRC�s wider Fraud Investigation Service (FIS) responsible for the department�s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud.�

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.�

The team are responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.�

It is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS�s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers� needs. CODE works in an integrated way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.�

See what it�s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like- minded and supportive team then this may be the role for you.�

As an IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for hands-on administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.�

Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment.

Person specification

The successful candidate will be undertaking the following (but not limited to):�

Technical - This is a technical role requiring a technical capability and would suit an IT generalist with a broad knowledge of all essential criteria.�

Collaborating with internal teams, external partners, and suppliers to ensure effective, secure, and purposeful IT systems.Providing 3rd-line support for raised work tickets, adhering to established processes and ITIL standard methodology.Helping with the identification, assessment, design, and delivery of technical solutions, occasionally working with third-party suppliers.Ensuring systems and services align with compliance and set standards.Supporting IT Security activities, including issue monitoring, incident resolution, systems security development, and compliance.Supporting IT Solutions activities to integrate new systems, collaborating with internal and external stakeholders.Monitoring, assessing, and optimising systems and services, proposing and managing improvement initiatives.Maintaining current technical documentation, creating new documentation as needed.Staying informed about emerging market trends and technologies to optimize the IT service catalogue offering.

Communication - We are looking for an excellent communicator who can describe technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.�

Additional responsibilities may include conducting workshops to assess business requirements to support possible changes to existing services and identify requirements and quantify the benefits, involvement in the assurance programme to ensure that services are regularly reviewed, maintained and improved when necessary.

Travel and On Call - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Candidates must live within reasonable daily travel, which is usually an hour each way, of an HMRC Regional Centre.�

Essential Criteria:�

Demonstrable experience in an IT role involving installing, managing, and maintaining IT infrastructure equipment, networks, and/or services encompassing hands-on administration, upgrades/patching, monitoring, fix, and development.Awareness of basic cyber security concepts and controls such as encryptionUnderstanding of IPv4 addressing including subnetting and DHCPHave a good understanding of at least 2 of the criteria below, and be prepared to learn/work in any areas you are not currently familiar with:Basic routing and switching concepts,VMware vSphere management,Microsoft Windows server system administration including Domain networks and Active Directory management,Linux system administration and basic bash shell scripting,Experience in HP enterprise class servers and storage environments.Experience of working within a virtual IT infrastructure environment.Good communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience.Experience of working in a fast-paced, environment, balancing multiple tasks through to completion.Well-developed problem-solving, documentation and information sharing skills.

Security Clearance - This role requires National Security Vetting at Security Check (SC) clearance level and depending on the role you are assigned to you may be required to obtain Developed Vetting (DV) clearance level. You need to be a UK national to achieve clearance at SC. To take up duty you will need to hold Security Check (SC) vetting or be willing to apply for it. Following a successful SC application and probation period depending on your role you may be required to initiate DV vetting. If you do not hold SC or DV but are willing to go through the process, any job offer would be conditional and may be withdrawn should you fail to achieve the required vetting levels.

Desirable Criteria:�

Full UK Driving LicenceITIL 3 or V4 foundation certified.CompTIA Network+ and Security+ certified (or equivalent demonstrable experience/certification) or higherVDI managementExperience in Cisco equipment and configurationExperience in OpenText/Micro-focus softwareSIEM experience and event analysisSpecific experience in RHEL administration�

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

Applicants will be asked 4 questions at interview to assess technical skills.

Benefits

Alongside your salary of �35,092, HM Revenue and Customs contributes �10,166 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.�

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.�

Pension�- We make contributions to our colleagues� Alpha pension equal to at least of their salary.Family friendly policies.Personal support.Coaching and development.�

To find out more about HMRC and find out what it�s really like to work for HMRC� or visit

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.�

Flexibility Payment

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually � on a business need and personal basis � and may be subject to change.

If you currently receive the Flexibility Payment, which may include Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments.

Details of the Flexibility Payment can be found in the attached document.

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