Content Designer

2 weeks ago

Cardiff, United Kingdom UK Civil Service Full time

Job summary

Are you highly skilled in writing clear, concise content for online audiences?�
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We�re looking for someone to write content for our digital services, using plain English to make complex processes and information easy to understand. The role involves creating and improving content across the end-to-end journey of a service, to help create a seamless and consistent experience for our users.�
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As a Content Designer, you'll�use straightforward language and design to help people get the information they need, in the way they need it. They make sure it�s easy to find, use and understand. They use research and data to make the right content decisions, and make sure content is accessible and consistent with Companies House and standards.

It's an exciting time to join Companies House as we deliver digital transformation and legislative reform. The services we design are used by millions of people and are critical for the UK economy. As an organisation we are committed to making them as user friendly and inclusive as possible.��

You�ll be part of a passionate, supportive and well-established user-centred design team that includes interaction designers, content designers, user researchers, service designers and performance analysts.�

At Companies House, hybrid working is about achieving an effective balance between working in the office and working from other appropriate locations. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life.�

We offer an excellent benefits package that includes a generous 30 days annual leave plus 8 bank holidays and 1 privilege day, flexitime with no core hours and enrolment into the Civil Service Pension Scheme with a contribution rate averaging 28%.��To find out more about what a great place Companies House is to work visit�

Job description

In this role, you will:�

Write clear, informative content for our digital services�Collaborate with user researchers to understand user needs, and create content that meets those needs�Iterate content according to user feedback and analytics�Collaborate with interaction designers to design digital services that are as effective and accessible as possible for users�Use�the and the to create high-quality content�Build relationships across Companies House to understand business needs and processes��Communicate with stakeholders to present content design solutions and advocate for user needs�Work with the wider project team to ensure that services meet the �Be able to accept and act on constructive criticism of your work, and review other people�s work�Make effective decisions and recognise when to ask for further guidance and support�Apply agile methodologies to all aspects of your work�Work on HTML prototypes (training will be provided if needed)�

Person specification

We're looking for the following experience, which will be assessed at sift and at interview.� Please use the bullet points below when writing your personal statement.��

We�re looking for a skilled writer who:�

Has experience of writing high-quality online content, with excellent spelling and grammar�Has demonstrable experience of writing in plain English�Can use research and data to write effective content that meets user needsCan communicate with the relevant people to gather information��Can present their ideas to stakeholders��Can work to tight deadlines and manage their workload across several projects �Is aware of the importance of ensuring services are accessible to allCan understand and use house styles and standards�

We know that content designers come from many backgrounds with different experiences. We really want to work with writers who bring unique perspectives and add new knowledge to our team. If you think that could be you, we�d encourage you to apply. �
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About us�
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This is an exciting opportunity in the Digital and Data (DaT) directorate in Companies House, helping to design and deliver quality services to our users. As part of the Product Delivery team, we use agile methodologies and promote a culture of continuous improvement. You will have the chance to be at the forefront of digital transformation in government and help shape our services to meet the ever-changing demands of the UK's business landscape.�
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Companies House plays a pivotal role in providing the environment that makes the UK a great place to do business. �As we introduce new services and re-engineer existing ones, our expectation is that improved and enhanced services will attract more customers, increasing our digital take-up rate. As a member of the team, the content designer will play a key role by working with stakeholders across the organisation to develop user-centred design concepts.�
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Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective DecisionsCommunicating and InfluencingWorking TogetherDelivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Tell us about a piece of online content you�ve written. How did you make sure it was written in a way the audience understands?

Benefits

Alongside your salary of �25,613, Companies House contributes �7,420 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we�re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.�

Head to� to find out more about the fantastic benefits package we have at Companies House.��

We celebrate diversity...�

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we�re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.�

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing �

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the��and the�

Where will you be working?�

You'll be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage.

We're�currently exploring options for new office space in the Cardiff and surrounding areas as we're due to be moving from our current building - join us on this journey where we can support you in your career and professional growth. Details are still being confirmed about our new building and we're keeping all our colleagues updated.�

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