Senior Production Support Leader

2 weeks ago

Swansea, United Kingdom UK Civil Service Full time

Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.��

Are you an experienced operational support leader with a track record of successfully leading teams by monitoring and managing performance?

Do you have the drive to work in Output Services Group (OSG) managing high value contracts?

Are you passionate about providing a positive customer experience?

If so, we would love to hear from you�

Job description

We are looking for an experienced operational support leader to join the OSG senior operational leadership team. You will fully support and drive our Business Plan and strategic agenda, advocating and facilitating change, digitisation and modernisation. This is an industrial environment, where stakeholder engagement with third party suppliers of industrial machinery will be key element of the role. The work of your teams will involve the use of card production, print and mailing functions, Ricoh Process Director, and Jira, tosupport the testing of output applications that align our services to the expectation of both customer & supplier.

You will oversee change, card management, and stakeholder engagement, upholding and promoting our customer service ethos to ensure that a professional, reliable and cost-effective service is consistently received.

This role carries line management responsibility of 4 people, and overall responsibility for approximately 20 people. You will play a pivotal role in improving efficiencies in the workplace and engagement levels within the team. You will promote a culture of collaborative working, and ensure your team has the resources they need to perform to consistently high standards. This team is involved in the final stages of the process before the products reach the customers and we take great pride in ensuring they receive only the highest quality.

OSG provides an operational services 24hrs 5 days per week (Sunday night 10pm to Friday night 10pm). You may be required to attend one of two locations within Swansea during any time period in which the service is provided. On occasion you will be required to travel to other locations which could include overnight stays. You may also have the opportunity to travel overseas, which is currently estimated to be a maximum of twice annually.

This is an exciting, varied role within a critical function of the DVLA. It can be fast-paced and unpredictable, no two days will be the same. You will join a close-knit, supportive team and be encouraged to develop in your role and achieve your potential.

Responsibilities �

Your responsibilities will include but will not be limited to:�

Leading the unit/teams to support the achievement of key performance targets, performance and quality standards.Effectively leading, driving and coaching the unit/teams by promoting changes, and leading teams through the change process.Ensuring effective contract management is in place to achieve value for money throughout the contract�s lifecycle.Providing strategic and operational direction, developing and maintaining good working relationships internally and externally.

For further information about the role please see the attached role profile. Please click for the Word document and for the PDF.

Additional Information �

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under �Contact point for applicants�.�

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.�

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.�

Person specification

You are a capable, aspiring manager who encourages collaboration and manages performance to enable people to reach their potential. You can manage and drive strategic development and change processes, while recognising that change happens by engaging people at each stage.

Experienced in strategic, high-value contract and supplier relationship management, you are passionate about providing exceptional customer service and look to continually improve and exceed expectations. You have the ability to drive compliance and maintain the quality of service provisions, both internally and on behalf of several key customers, including other government departments. Therefore, you will need a continuous improvement focus to ensure continued delivery of a cost-effective service.

You are an articulate, compelling communicator with excellent written and verbal skills. You are able to negotiate, influence and skilfully challenge senior stakeholders, demonstrating consistent professionalism and resilience under pressure.

Problem solving comes naturally to you, and you actively seek innovative solutions. You can use information along with your expertise to make decisions and provide sound advice.

You may have knowledge of Card Production, Print and Mailing functions, Ricoh Process Director, and Jira. You will be supported to develop an understanding of these if you are not yet familiar with them.

Due to the nature of the role and the requirement to travel to various locations, you must hold a full UK driving licence.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.�

About Operational Delivery Profession�

�

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.�

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.�

Licences

Full UK driving licence

Behaviours

We'll assess you against these behaviours during the selection process:

LeadershipDelivering at PaceManaging a Quality Service

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.�

Best in class learning and development tailored to your role.�An environment with flexible working options where we encourage a great work-life balance.�Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme.25 days holiday, increasing by one day each year up to 30 days pro rata.�Access to the staff discount portal.�24-hour Employee Assistance Programme providing free confidential help and advice for staff.�

There are many more opportunities and great benefits of working at DVLA, visit our for further information.���

�

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