Current jobs related to Helpdesk Customer Support Entry - Washington - Rishabh RPO

  • Data Entry Administrator

    1 month ago

    Washington, United Kingdom CV-Library Full time

    Rewards and Benefits. * Highly competitive basic salary. * A permanent role from day one. * You will be working in a fast-moving manufacturing environment. * You will receive full training and continuous development to ensure you are fully supported at all times. * There are excellent long term career prospects. * You will be joining a very...

  • Entry Level Recruitment Specialist

    2 weeks ago

    Washington, Sunderland, United Kingdom MTrec Ltd Commercial Full time

    Job SummaryMTrec Ltd Commercial is seeking a highly motivated and detail-oriented individual to join our team as a Trainee Recruitment Consultant. As a key member of our recruitment team, you will be responsible for supporting clients in their day-to-day recruitment operations.Main DutiesKey responsibilities include:Ensuring accurate recording of recruitment...

  • Business Support Coordinator

    2 weeks ago

    Washington, Sunderland, United Kingdom Meridian Business Support Full time

    About the Role:Meridian Business Support is seeking an experienced Account Administrator to join their team in Washington. As an Account Administrator, you will be responsible for managing and maintaining relationships with existing client accounts, ensuring accuracy and attention to detail.Key Responsibilities:Manage and maintain relationships with existing...

  • Systems & Data Support

    5 months ago

    Washington, United Kingdom United Living Group Full time

    This individual is responsible for maintaining and optimising the work management system, Totalmobile (Connect & Mobilise) and leading on project data capture to enhance and support project reporting and overall project performance. This is a dynamic role which requires an individual who is going to take initiative and problem solve. Willingness to learn...

  • Administrative Support Officer

    2 weeks ago

    Washington, Sunderland, United Kingdom National Fire Chiefs Council Limited. Full time

    Executive Assistant RoleWe are seeking a highly skilled and experienced Executive Assistant to provide support to our Principal Officers and Executive Leadership Team.The successful candidate will be responsible for providing administrative support, including preparing meeting materials, coordinating travel arrangements, and maintaining accurate records.Key...

  • Recruitment Consultant

    3 weeks ago

    Washington, Sunderland, United Kingdom MTrec Ltd Commercial Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Recruitment Consultant to join our team at MTrec Ltd Commercial. As a Recruitment Consultant, you will be responsible for supporting our clients' recruitment operations within a high-volume manufacturing environment.Main ResponsibilitiesEnsure all important recruitment information and data is...

  • Recruitment Consultant

    3 weeks ago

    Washington, Sunderland, United Kingdom MTrec Ltd Commercial Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Recruitment Consultant to join our team at MTrec Ltd Commercial. As a Recruitment Consultant, you will be responsible for supporting our clients' recruitment operations within a high-volume manufacturing environment.Main ResponsibilitiesEnsure all important recruitment information and data is...

  • Trainee Recruitment Consultant

    1 month ago

    Washington, United Kingdom CV-Library Full time

    Rewards and Benefits on Offer. * A permanent role from day one. * An excellent opportunity to gain entry into the recruitment industry. * You will be working for a well-established and highly successful North-East based recruitment agency. * Working with a very supportive team. * There will be many opportunities for career growth and progression. ...

  • Trainee Recruitment Consultant

    1 month ago

    Washington, United Kingdom MTrec Ltd Commercial Full time

    Rewards and Benefits on Offer. * A permanent role from day one. * An excellent opportunity to gain entry into the recruitment industry. * You will be working for a well-established and highly successful North-East based recruitment agency. * Working with a very supportive team. * There will be many opportunities for career growth and progression. * You will...

  • Recruitment Administrator

    1 month ago

    Washington, United Kingdom CV-Library Full time

    Rewards and Benefits. * You will be working in an enjoyable, sociable, fast-moving dynamic and team-based environment. * You will receive full training and continuous development to ensure you are fully supported at all times. * You will be working in a very close knit, friendly team orientated environment. Every single staff member is fully...

  • Account Administrator

    3 weeks ago

    Washington, United Kingdom CV-Library Full time

    Account Administrator Meridian are working with a well-established company within the Built Environment, looking to hire an Account Administrator for their Washington office. They work with small-medium clients on projects of up to £5m in value, and have been in the industry for over 45-years. They pride themselves on having a friendly, supportive...

  • On-site Recruitment Coordinator

    1 month ago

    Washington, United Kingdom CV-Library Full time

    Rewards and Benefits on Offer. * A permanent role from day one. * An excellent opportunity to gain entry into the recruitment industry. * You will be working for a well-established and highly successful North-East based recruitment agency. * Working with a very supportive team. * There will be many opportunities for career growth and progression. ...

  • Customer Advisor

    5 months ago

    Washington, United Kingdom Boots Full time

    Summary Job Reference: - 210780BR Washington, The Galleries Fixed Term Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Recruitment Trainee

    4 weeks ago

    Washington, Sunderland, United Kingdom MTrec Recruitment Full time

    Job Title: Trainee Recruitment ConsultantJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Recruitment Consultant. As a key member of our recruitment team, you will be responsible for supporting clients in their day-to-day recruitment operations.Key Responsibilities:Accurately record and update...

  • Recruitment Trainee

    4 weeks ago

    Washington, Sunderland, United Kingdom MTrec Recruitment Full time

    Job Title: Trainee Recruitment ConsultantJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Trainee Recruitment Consultant. As a key member of our recruitment team, you will be responsible for supporting clients in their day-to-day recruitment operations.Key Responsibilities:Accurately record and update...

  • Systems & Data Support

    6 months ago

    Washington, United Kingdom United Living Group Full time

    Job Description This individual is responsible for maintaining and optimising the work management system, Totalmobile (Connect & Mobilise) and leading on project data capture to enhance and support project reporting and overall project performance. This is a dynamic role which requires an individual who is going to take initiative and problem solve. ...

  • On-site Recruitment Coordinator

    1 month ago

    Washington, United Kingdom MTrec Ltd Commercial Full time

    Rewards and Benefits on Offer. * A permanent role from day one. * An excellent opportunity to gain entry into the recruitment industry. * You will be working for a well-established and highly successful North-East based recruitment agency. * Working with a very supportive team. * There will be many opportunities for career growth and progression. * You will...

  • Recruitment Coordinator

    4 weeks ago

    Washington, Sunderland, United Kingdom MTrec Recruitment Full time

    About the RoleWe are seeking a highly organized and detail-oriented Recruitment Administrator to join our team at MTrec Recruitment. As a Recruitment Administrator, you will play a crucial role in supporting our recruitment operation, ensuring all workers are accurately administered, their working hours are checked and verified, and all data is transferred...

  • Recruitment Coordinator

    4 weeks ago

    Washington, Sunderland, United Kingdom MTrec Recruitment Full time

    About the RoleWe are seeking a highly organized and detail-oriented Recruitment Administrator to join our team at MTrec Recruitment. As a Recruitment Administrator, you will play a crucial role in supporting our recruitment operation, ensuring all workers are accurately administered, their working hours are checked and verified, and all data is transferred...

  • Customer Assistant

    1 month ago

    Washington, United Kingdom CV-Library Full time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Washington Club offering a 16 Hour contract which is fully flexible including a mix of daytime, evening, weekend and late...

Helpdesk Customer Support Entry

2 months ago

Washington, United Kingdom Rishabh RPO Full time

Position Title & Code: Helpdesk/ Customer Support Entry

Location: Washington DC

Project End Date: 09/30/2024 (With Possible extension to next fiscal year).

Short Description:

The Customer Support Entry level is a first level representative to the technical support team. They answer a variety of technical inquiries documenting issues and alerting senior staff in a timely fashion 4 days onsite after first 30 days onsite.

Customer Support Entry:

9:30 6:00 pm shift

i. Answer calls in a dynamic IT operations environment; supporting multiple agencies
ii. Provide desktop support for technical issues in a Call Center environment as well as offsite locations throughout the District of Columbia
iii. Log and route service requests and incidents in an incident management system
iv. Create and maintain knowledge articles in the agencys knowledge management system on a daily basis
v. Provide a high level of customer service to end users on a daily basis
vi. Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications
vii. Troubleshoot issues related to agency specific applications and web applications
viii. Provide technical support for mobile devices such as iPads iPhones Android devices and tablets
ix. Collaborate with the IT leadership team to select and implement costeffective technology for District
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
xi. Work with other technical teams to coordinate multitiered technical support for outages widespread security incidents
xii. Adhere to all Enterprisewide security policies related to security and integrity of Districtowned Resources

Responsibilities:
1. Provide technical assistance to computer system users on a variety of issues.
2. Identifies researches and resolves technical problems.
3. Responds to telephone calls email and personnel requests for technical support.
4. Documents tracks and monitors the problem to ensure a timely resolution.
5. Has knowledge of commonly used concepts practices and procedures within a particular field.
6. Answer questions or resolve computer problems for clients in person via telephone or from remote location.
7. May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
8. Provide service and preventive maintenance activities on terminals printers personal computers basic knowledge of electrical/mechanical principles and basic electronics.
9. Reads and comprehends technical service manuals and publications.
10. Knowledge of basic mathematics to read and understand various gauges meters and measurement devices.
11. Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments.
12. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
13. Strong communication skills.
14. Assists in coordination of changes upgrades and new products ensuring systems shall operate correctly in current and future environment.
15. Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner.
16. Implements shared software such as operating systems configuration management tools application and development tools testing tools compilers and code editors.
17. Communicates accurate and useful status updates.
18. Manages and reports time spent on all work activities.
19. Ability to work in a team environment.

Skill Assessment: (Please include the years of experience last used and brief description on skills below information is to be submitted along with the resume)

Skill

Required / Desired

Amount of Experience

Years Used

Short Brief Description

Project

15 yrs providing IT technical support to computer system users by telephone email etc.

Required

1 years

15 yrs maintaining computers systems and printers in a professional setting

Required

1 years

15 yrs installing and troubleshooting computer operating systems and software

Required

1 years

Expertise in supporting desktop operating systems (Windows 10 11 and Mac OSX 10.10.X)

Required

1 years

Customer service support experience in either a face to face or phone support role

Required

2years

Experience providing technical support in a call center environment where the candidate received multiple calls at once

Required

1 years

Experience tracking service request/incidents using a ITSM tool

Required

1 years

Provide customeroriented results and build an efficient enduser support environment

Required

1 years

Experience with basic Active Directory functions such as: Account Creations Password Resets and OU Management

Required

1 years

Knowledge of Microsoft Office Suite (Office 365)

Required

1 years

Excellent written and verbal communication skills in a professional setting

Required

2 years

Microsoft Certifications: MCP Windows 10 CompTIA A etc.

Highly desired