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DPSS Welcome Assistant
4 months ago
3 roles available
2 x Permanent Contract, 1 x Fixed Term Contract for 12 months | £24,294 to £25,979 per annum (Scale E) | 37 hours per week | Norwich
The Direct Payment Support Service Team is a dynamic team that works directly with vulnerable adults, families, and wider networks enabling individuals to access funds to manage their own care needs.
We deliver a service, providing professional knowledge of both operational and finance related elements of the direct payment’s arena. Including care and assessment planning, information and advice, payments, promotion and advice on training packages and employment support for employers and employees
You will be liaising with Direct Payment Support Services Teams, Adult and CWD Social Care staff, and other internal/external support organisations. As a member of the DPSS team you will be required to use a variety of internal IT systems & software packages including online-banking software– for which full training will be given. You'll need to record information in relation to the persons Care Plan and in line with the Direct Payments Terms and Conditions. Other duties will include telephone, video and written correspondence with our Service Users and Clients. Full training will be provided giving you a good understanding of Direct Payments. To be considered, you'll need strong experience of working in a customer service/ administration role or similar, along with excellent organisation and communication skills, numerate and a willingness to learn. You will need to be able to work independently and be proactive in your work.
If you would like any further details please contact
You can also find out about the we offer as well as our other
These are some benefits you can enjoy by working for Norfolk County Council:
Competitive salary Generous holiday entitlement with the ability to buy and sell leave Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘ A for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill jobRedeployment Closing date: 10 June 2024 12:00
Closing date: 24 June 2024 23:59
