Operations and Compliance Manager

3 weeks ago


Devon, United Kingdom Devon County Council Full time

Location: Westbank, Exminster 

About Westbank:
Westbank is an award-winning, Devon-based registered charity established in 1986 and originally set up to provide practical and emotional support to people in the villages along with west bank of the River Exe. The organisation now works with communities and individuals across Devon.

The Role:
At Westbank, we owe our success to the efficiency of organisational processes. To help maintain and grow this standard, we are seeking an experienced Operations & Compliance Manager to join our team and help ensure the seamless, efficient and complaint running of our charity. 

This position is a varied role that encompasses several aligned functions across Westbank. You will be responsible for central services such as Health and Safety, IT systems management, quality assurance and premises and facilities management as well as running and growing our hospitality and conferencing function. 

You will be required to plan, direct and coordinate the core operational functions of Westbank and be responsible for ensuring and improving performance and efficiency across the organisation, through the provision of effective methods and strategies and being the conduit between different departments, providing important feedback and communication.

The Person:
You will have a sharp business mind and proven success in communicating with multiple departments and you will be familiar with the operational concepts, practices and procedures. You will be able to develop and maintain an environment of trust, diversity, and inclusion within Westbank and partner with cross-functional teams to improve proprietary tools and systems

You will need to be a self-starter that is entrepreneurial and able to work independently, able to communicate both to key stakeholders and various staff members within Westbank.

You will require previous experience in handling complex projects across multiple sites, you will oversee the services to ensure that they are fit for purpose and recommend areas for improvement to the Senior Management Team based on analysis of relevant data, collated through internal audits and negotiations. 

Qualifications & Experience Required:

Health & Safety Management; IT Network Understanding; Facilities and Contract Management; Compliance Controls; Commercial Premises; Proven Project Management experience; Experience in data analysis and planning information; Excellent communication skills and effective relationship builder. 


Please make reference in your covering letter as to how you meet the criteria listed above, as well as explaining you reason for applying for this exciting opportunity. 

The Rewards:
As well as a competitive salary, enhanced annual leave allowance (33 days per year, inclusive of Bank Holidays), and a wide range of employee benefits, you will have the opportunity to support the core operational functions of Westbank, and you’ll be making a difference EVERY DAY .

Westbank is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. This post is, therefore, subject to an Enhanced DBS check.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (adults at risk/children).

To



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