Corporate Insurance Officer

4 weeks ago


Devon, United Kingdom Devon County Council Full time

INTERNAL ONLY (DCC Employees Only)

An exciting opportunity has arisen to join the Council’s small and friendly Corporate Insurance Team, who are seeking an enthusiastic individual with excellent interpersonal skills and a good working knowledge of legal liability principles and practice.

The Insurance Team are responsible for assessing and handling hundreds of claims made against the authority on a yearly basis, relating to a broad range of its services including Highways, Transport, Schools and Property to name but a few. The successful applicant will possess meticulous investigative qualities along with excellent negotiation skills, ensuring that any decisions made are done so against a fully informed background in order to protect the authority’s reputation.

The role will require regular contact with claimants (or their representatives), our insurers, Solicitors and loss adjustors. A solid foundation of understanding around relevant legislation and the authority’s key insurance policies will be critical. Every case is different and the successful applicant should have an aptitude for tailoring responses and conversations dependant on the circumstances, often requiring a sensitive and empathetic approach.

The successful applicant will also be required to deal with a wide range of queries from County Council staff and maintained schools regarding the Council’s insurance policies, namely public and employers’ liability, building and contents, motor fleet and travel.

You will need to be able to work well under pressure and have highly developed communication skills in order to convey complex and sometimes contentious information to a range of audiences including the general public, internal departments, solicitors and external organisations.

Whilst training will be provided for the Council’s claims-handling system, the successful applicant should be proficient with the main suite of Microsoft Office applications and be willing to adapt to innovative ways of working, as the authority continues to move forward and embrace the many and varied digital tools available to us.


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