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Venue Compliance Manager

3 months ago

Brighton, United Kingdom Metropolitan Gaming Group Full time

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests, whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

JOB TITLE: Venue Compliance Manager

Are you ready to join the winning team?

We're looking for an exceptional Venue Compliance Manager to join our team. Reporting directly to the Compliance Director, you'll be responsible for ensuring that our casinos adhere to all relevant compliance regulations, including customer due diligence, anti-money laundering, and safer gambling requirements. You'll be supported by a dedicated compliance team as you work to maintain high standards and create memorable experiences for customers through a highly efficient, compliant, and engaging operation.

Role Overview:

As a Venue Compliance Manager, you will play a critical role in ensuring that our casinos adhere to all relevant compliance regulations, including customer due diligence, anti-money laundering, and safer gambling requirements. You'll be responsible for conducting routine checks, managing customer relationships, and ensuring compliance across the venues.

Key Responsibilities:

  • Undertake routine Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks on new, lapsed, or existing customers.
  • Conduct regular customer account assessments for Source of Funds/Wealth, affordability, and sustainability.
  • Review reports of potentially suspicious activity and prepare Suspicious Activity Reports (SARs) in accordance with internal protocols.
  • Collaborate with the Customer Relations team to ensure VIP and high-value customers meet all EDD requirements.
  • Provide guidance, training, and support to managers and operational staff on compliance-related matters.
  • Track key compliance metrics and Key Performance Indicators, and develop action plans to address any areas of concern.
  • Ensure that all Safer Gambling and Anti-Money Laundering (AML) literature and signage are up-to-date and correctly displayed.
  • Maintain high levels of confidentiality and discretion while handling sensitive information.
  • Act as a point of contact for central compliance and MLRO for any ad hoc reporting or support as required.

Required Skills and Behaviours:

  • Confidence and credibility when dealing with peers, senior colleagues, and customers.
  • High level of confidentiality and discretion.
  • Strong research skills and familiarity with company procedures and databases related to social responsibility and AML.
  • Excellent communication skills, both written and verbal.
  • Highly organized and proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
  • Knowledge of laws and regulatory requirements relating to Anti-Money Laundering, Countering Terrorist Financing, and Social Responsibility.
  • Professional, polished, and articulate, with a positive attitude and a commitment to the company's service standards.

Desirable Skills:

  • ICA specialist certificate in AML or related field.
  • Experience in the land-based casino industry.

Benefits:

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

  • Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentives
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

Please Note: You must be aged 18 or above and have the right to work in the UK.


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