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Patient Services Team Leader
2 months ago
Patient Services Team Leader
Ipswich Hospital | Administration | Permanent contract | Full time
Up to £26,589.00 per annum depending on experience
37.5 hours a week to include various shifts
Our Patient Services department at Ipswich Hospital currently have an internal opportunity for a Patient Services Team Leader. Continue your journey with us whilst we'll support you to be your best.
The opportunity:
To provide effective and efficient administration within the reception/ bookings team area. To support the Patient Services Manager in the day to day running of the Reception and Outpatient Booking teams and to provide leadership in their absence.
As our Patient Services Team Leader you will:
Demonstrate positive behaviour, attitude and outlook to support the Patient Services Manager at all times especially in terms of setting standards to team members and presenting a united front around business and strategic decisions.
Show excellent customer service skills as part of the reception /bookings team.
Ensure the work within the area of administration and support meets all required standards and time scales.
Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately.
Manage work scheduling/rotas, approve time entries and annual leave requests.
Complete staff one to ones, PDR and all other management duties.
To ensure the department is fully covered.
The person:
To succeed as a Patient Services Team leader, you will need:
To act as the first point of contact for many of our patients you will need to be polite, professional and be able to show empathy and to be the patients ambassador.
Excellent communication skills and ability to disseminate information.
Excellent Interpersonal skills.
Have a positive outlook to change, ability to adapt and have a flexible approach.
Ability to review and refine admin processes.
Ability to present to a group in meeting situations.
Ability to work under your own initiative.
Previous experience of team leadership / work working within a similar role.
Experience of working in a customer facing environment.
Computer literacy, data base and MS Outlook skills are essential.
Ability to remain calm and take control of situations where necessary.
Ability to learn quickly and retain a variety of information.
GCSE English and Maths or equivalent qualification.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.
Nuffield Health Ipswich Hospital.
Set in over 19 acres of private woodland, Nuffield Health Ipswich Hospital is a haven of tranquillity and repose. Only private patients are treated at Nuffield Health Ipswich Hospital, making us the only purely private hospital in East Anglia and the first within the Nuffield Health Hospitals group. We are currently registered with the Care Quality Commission for 60 beds, with areas of specialty in cataract, cosmetic, gynaecology, imaging & radiology, orthopaedics and urology & men's health Ipswich has a CQC (Care Quality Commission) rating of good.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
