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Commis Waiter

2 months ago

London, Greater London, United Kingdom THE ROOF GARDENS Full time
Commis Waiter - London

Commis Waiter Front of House Contract: Permanent
Salary: 28000

About Us

The Roof Gardens were originally created in the Art Deco period and opened in 1933. In the late 60's the building was taken over by fashion powerhouse Biba and was the pulse of Swinging London. 100ft high above Kensington High Street, set across 3 floors with over an acre of gardens, The Roof Gardens will be a next generation members club that is future-facing, committed to innovation and community, to discovery and to delight. The club will open in Spring/Summer 2024 as a world-leading members' club affording its community beautiful gardens, bars, restaurants and events spaces alongside a visionary cultural and music programme.

The Role

We are looking for a Commis Waiter/Waitress with a passion for food and wine to join our team. As a member of our restaurant/ front-of-house service team, you will be helping deliver a world class service alongside a highly trained, charismatic team whose collective goal is to deliver excellence to our members.

You will be proud to uphold the club's service standards and help build the reputation of The Roof Gardens. We seek somebody with experience in high-end food and beverage service environments, an impeccable demeanour, excellent customer service skills, and the ability to remain calm under pressure. You should have a great eye for detail too and be conscientious in the execution of your duties.


Key Responsibilities:

Operations & Service:

Be flexible and efficient in day-to-day restaurant operations including welcoming members and guests warmly, dining area setup, cleanliness of FOH areas, taking orders and serving tables and processing payments through the POS system. Maintain personal presentation standards and set an example for new team members and assist in training. Collaborate with F&B team to achieve departmental KPI's and report and comments of complaints for resolution.

Compliance, Health & Safety:

Comply with The Roof Gardens company closing procedures. Maintain a clean, organised, and welcoming dining area, ensuring adherence to health and safety standards. Ensure full adherence to health & safety, hygiene and licensing regulations and maintain safe working conditions for all the team.


Skills & Requirements


Prior experience working as in a similar role or customer facing role in a private members club or luxury F&B environment
A passion for hospitality with an understanding of basic food and beverage knowledge and a genuine desire to provide memorable dining experience for guests
You will possess a friendly demeanour and have a commitment to excellent customer care and able to demonstrate this
A proactive attitude and willingness to learn from experienced professional in a fast-paced environment
Enthusiasm and lots of energy coupled with the ability to remain composed under pressure
Willing to undertake training for Health & Safety purposes
You will need to be an excellent communicator with a good command of spoken and written English

Benefits

  • Salary above market rate plus tronc
  • 30 days (inc BH) holiday which increase by 1 with each complete year of service + 1 extra day to celebrate YOU and another day to volunteer
  • Free healthy meal during your shift
  • Growth opportunities, both personally and professionally
  • Breakout spaces where you can shower, securely leave your things, and relax with colleagues
  • Uniform and laundry
  • Zen, multi-faith space, and retreat
  • Financial platform Wagestream
  • Statutory pension contributions We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. As an equal opportunities employer we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. If you'd like to join us on the next chapter of The Roof Gardens, we'd love to hear from you.