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Planner Scheduler

4 months ago

OldburyonSevern, South Gloucestershire, United Kingdom Rogers McHugh Recruitment Full time

Scheduler - Birmingham Social Housing - GBP26,000

My client are a UK wide construction contractor that specialises in social housing. They are actively recruiting for a Scheduler / Planner to join their existing team. You will be required to liaise with occupiers and maintenance teams in order to organise planned and reactive maintenance works on domestic properties. Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

They can bring someone on immediately and interviews are available from W/C 29th of April 2024. This is a full time office based role and working hours are 08 00 Monday to Friday.

  • Providing customer service to residents and customers
  • Arranging appointments for residents with Trades people in a cost effective and organised manner
  • Dealing with queries from residents, changing appointments
  • Rescheduling appointments using our planning tools
  • Logging current jobs onto our job management system/database
  • Working with Supervisors and trades people to organise and schedule work
  • Updating and changing information as the job changes
  • Ordering equipment needed for the job
  • The key person communicating between the resident and maintenance worker
  • Keeping all activity logged and up-to-date in an accurate manner
  • Liaising with staff at customer sites keeping them up-to-date with progress information
  • Follow the company s policies and procedures at all times
  • Cooperate with colleagues from other Departments in a timely manner if and when necessary
  • Provide information to your line manager in a timely manner when requested to do so
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
  • Working predominantly on DRS ensuring operatives days are planned maximising productivity rearranging works where necessary to optimise the operatives route
  • Receiving phone calls from operatives on site
  • Deploying emergencies to the correct operative ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances Supervisors to be made aware when emergencies are passed to OOH
  • Ensuring that operatives are using and updating their PDAs correctly
  • Ensuring jobs raised in the interface are booked in within target
  • Ensuring that all follow on jobs are actioned by the end of the day all jobs on the operatives schedules are to be red colour and full notes on Rocc
  • Printing and emailing all non PDA operatives works at the end of the working day
  • Back up to all other planners, covering any absences
Key Knowledge
  • IT Literate
  • Maintenance sector
  • Maintenance sector terminology
  • KPIs
  • ROCC/Opti-time/DRS

Key Skills

  • Excellent Telephone Manner
  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player
Key Experience
  • Call centre environment
  • Repairs and Maintenance (Desirable)