Brand Experience Coordinator

2 weeks ago

Glasgow, Glasgow City, United Kingdom Suntory Global Spirits Full time

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

The Brand Experience Co-ordinator is a desk-based role working closely with the visitor centres & colleagues across Scotland & Ireland at some of the most well-known Scottish and Irish Distilleries & our accommodations: Bowmore, 6 x Bowmore Cottages, The Harbour Inn, Laphroaig, Auchentoshan, Glen Garioch, Ardray, Ardmore, and Kilbeggan.

They will deliver all External & Internal visits and support Booking process & digital developments & analytics: working with media, customers and colleagues from around the world to create and deliver Itineraries which deliver well-crafted and thoughtful excellent brand experiences, and internal Reports & Evaluations – that will connect visitors with our distilleries to forge lasting relationships that will grow these brands globally.

Role Responsibilities


• Plan all visits to our Scottish and Irish Visitor Centres and The Harbour Inn through the Beam Suntory Trade Visitor Programme

• Produce Internal Reports regularly, including across Google, AnyRoad, and update websites and other platforms online

• Support the development of the Trade Visitor Programme and its new website & data

• Balance the needs of multiple stakeholders (VC colleagues, Brand Ambassador requests, trip planner, visitor expectations, third-party suppliers)

• Liaise with third-party suppliers (e.g. accommodation agency, bars, taxi firms, travel firms, restaurants) to provide relevant and appropriate activities as required

• Ensure prompt payment by trip requesters to our sites and third-party service suppliers as needed.

• Craft memorable brand experiences

• Key event management support e.g. Feis Ile

• Conference & Site space promotion and management

• Marketing & Business Development support of sites as required

• Internal promotion of the Scottish and Irish Visitor Centres through a quarterly newsletter and internal social media

• Co-ordinate internal team travel, e.g. for team meetings

• Any other responsibilities as reasonably required by the business

Qualifications

Key Skills & Competencies

• Experience & Itinerary Production – Tours, Tastings, Taxis and Travel Itineraries, Hotels and Dinner reservations

• Proven track record in Itineraries, Experience, Production, and Administrative Excellence

• Client liaison and stakeholder management

• Logistics and budget management

• Eye for the Important details

• Microsoft Office literate/comfortable working with multiple IT systems

• Ability to take initiative, solve problems, and multi-task

• Data-driven

• Strong written and verbal communicator

Qualifications & Experience

• Experience working in a visitor attraction or hospitality

• Hosting or delivering new and established experiences

• Working knowledge of Restaurant & Bar Scene, Hotel Contacts particularly on Islay, additionally in Glasgow and Aberdeen would be helpful

• Experience in booking Tours, Tastings & Travel, Accommodations

• Working with Content Management Systems/booking platforms – chiefly AnyRoad

• Qualified in a related subject (e.g. Events, Tourism, Hospitality, Spirits)


At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.

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